Player Development Executive

PLAYER DEVELOPMENT EXECUTIVE Turtle Creek Casino & Hotel provided pay range

This range is provided by Turtle Creek Casino & Hotel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$43,888.00/yr - $48,906.00/yr

JOIN A WINNING TEAM!

Full and part‑time employees will enjoy the following benefits and perks:

• One FREE meal per shift
• 401K with match (after 1 year) plus weekly contributions
• Weekly Pay Days and Daily Pay Available
• Paid Time Off (PTO), Paid Holidays & Jury Pay
• Voluntary Vision
• Voluntary AFLAC Plans Available
• Gas Discounts at our Markets
• Cannabis Store Discounts
• Giftshop and Food Discounts
• Employee appreciation events and prizes

In addition, full time employees are eligible for the following:

• Paid Bereavement
• Life Insurance Coverage
• Voluntary Short and Long Term Disability Coverage
• Voluntary AFLAC Plans Available

Seasonal employees contact the Benefits Department for eligible benefits and perks!!

We look forward to having you join our team and being a part of our mission.

SUMMARY

The Player Development Executive is responsible for selling the casino experience to customers who are in the upper echelon of the Players Club who spend exponential dollar amounts, using the restaurants, events, and shows to encourage customers to visit more often. The Player Development Executive also ensures that these customers are given a higher level of service and increases gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation.

Is responsible for the development of gaming customers; maintains rapport with current gaming customers and provides gaming customers with special services and hosting.

The primary function is to make high rollers and other special customers feel welcomed into the casino and answer basic questions regarding their stay in order to increase their level of play. Developing a rapport with the Casino Guest would include making arrangements for them that may be outside of the casino; for example, golf tee times, theatre tickets, dinner reservations, etc…

• Develop and maintain strong professional business relationship with known casino players and identify and develop new prospects with "high play" potential (Work closely with casino and slot personnel to determine "high limit players"). Maintain high‑end player database through contact via phone, personal letters and ensure that a great experience is realized by socializing with casino guests. This includes becoming fully acquainted with known players and grooming new prospects.
• Travel to other locations in order to develop new relations with other identified gamers that meet the criteria for this level of customer service.
• Generate at least a minimum level of revenue from high‑end customers each month.
• Explain any benefits provided to customers that are outside of standard policy.
• Assist customers in obtaining check‑cashing privileges, show reservations and complimentary privileges in accordance with company policy.
• Arrange special services for quality customers including air and ground transportation, give tours of facility, make dinner or hotel reservations.
• Coordinate player development functions on and off property.
• Serve as a host/hostess for special events on a regular basis.
• Maintain accurate records of cost vs. profit on all patrons brought to the casino.
• Function as a highly visible customer service representative.
• Assist in planning special events and particularly in developing invitation lists for special events.
• Organize and participate in off‑property functions such as dinners, cocktail parties, golf tournaments, etc.
• Keep abreast of competitive promotional methods.
• Willingness to cross‑train and provide support in related areas of operations.
• Other duties as assigned by management.

Excellent communication skills required. Effective organizational skills required. Must be proficient in math skills regarding analysis of Slots and Tables Games. Must be a self‑starter, motivated, versatile and responsible. Candidate must have ability to build strong relationships and have…