Student Success Center | Director of Student Success Center

Student Success Center | Director of Student Success Center Andrews University in Berrien Springs, MI

The Director provides strategic leadership and oversight to promote the holistic development, success, retention, persistence, and timely graduation of students within a Christ-centered, Seventh-day Adventist learning community.

This mission-critical role leads a Student Success team committed to building transformative relationships in the provision of a comprehensive Student Success program including early-alert, assessment, and academic intervention efforts within proactive learning-orientated structures that encourage students’ successful academic and personal development. The Director reports to the Vice President for Campus and Student Life and is also guided by Academic Administration as needed for alignment with University policy and processes.

Duties and responsibilities

Strategic Leadership and Vision

• Develops and implements a comprehensive, data-informed Student Success vision and plan, including the development of KPIs, in alignment with the University’s strategic plan and institutional mission.
• Leads campus efforts to assess and recognize students levels of preparedness for college, the barriers affecting student success and proposes actionable programs, solutions and supports that are responsive, non-stigmatizing, scalable, and integrated into the academic experience.

Administration and Budget Management

• Develops and manages relevant budgets, resources, and operational processes.
• Prepares regular reports and relevant data on all Student Success programs and initiatives, including student success outcomes, for institutional planning.

Program Development and Assessment

• Develops, implements, and assesses all programs and services focused on undergraduate students, including Early Alert and assessment processes, Tutoring Services, Disability Accommodation Services, Academic Probation, and Academic Intervention services.
• Identifies, in consultation with Academic Administration, selected academic support initiatives for graduate students.
• Stays abreast of issues faced by students who are underprepared for college and of best practices to facilitate student success and persistence.
• Collaborates with faculty and staff to develop and implement student success strategies and provides additional support (e.g., tutoring, time management, study skills).
• Presents educational/training modules on various student success topics such as study skills, time management, resilience, and related areas.
• Gathers and uses data and assessment results to make decisions, continuously improve student success initiatives, and recommend resource allocation.

Prevention, Undergraduate Early Alert, and Academic Intervention

• Oversees campus-wide early-alert and case-management processes to identify, assess, and support at-risk students.
• Reviews regular reports of at-risk students and the nature of alerts, including absences from class.
• Oversees processes to provide individualized assessments to determine the appropriate type of intervention support related to each student’s specific needs.
• Oversees communication efforts that connect at-risk students with the assigned intervention professional.
• Facilitates processes to monitor students’ progress through iVue alerts and mid-term grades.
• Oversees proactive processes and consistent outreach, follow-up, and referrals to campus resources (e.g., educational assessment, academic coaches or advisors, tutoring, career and personal counseling, financial aid).
• Manages a caseload of students needing academic intervention, establishes short-term goals to address student needs, and facilitates appreciative and intrusive advisement practices.

Campus Collaboration and Partnerships

• Works closely with:
  • Academic deans, department chairs, and academic advisors
  • Student Life, Residence Life, Campus Ministries, and Counseling Services
  • Admissions, Enrollment Management, and Student Financial Services
• Provides training and resources to faculty and staff on supporting student success and referring students to appropriate services.
• Consults as needed with the Chair of the Academic Resource and Support Committee, as…