Library Assistant - Customer Service Specialist; Bunnell Library, Part-Time

Flagler County is dedicated to enriching the lives of those we serve and strives to deliver a vibrant and prosperous community with a focus on providing exceptional quality of life. As we work together to put the needs of our community first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family now, and in the future.

And with continuing education and advancement opportunities, you can build a long, successful career with us. You’ll thrive in an environment where we build a culture of innovation by encouraging collaboration and empowering staff to facilitate positive outcomes. We understand the importance of work/life balance
, having flexible work schedules and the ability to be able to afford health insurance. That’s why our benefits are known to be some of the best around! We offer a robust benefit package that includes low-cost health insurance, no cost onsite wellness center and gym, retirement in the Florida Retirement System, County paid basic life insurance, 13 paid holidays, generous personal leave, tuition reimbursement, longevity pay, and wellness programs
to support a happier, healthier you. At Flagler County we aspire to be the catalyst that makes us an employer of choice.

Entry-level general library work requiring the application of library principles and practices in a specialized area of the library system.

• Use of an Integrated Library Computer System to provide needed assistance to customers.
• Provides superior customer service, on the phone and via email of a full-service library
• Deals with customer complaints, particularly those who disrupt normal use or operation of the library. Refers to supervisor as necessary.
• May perform other procedures related to lending/borrowing of library materials; checking in materials, processing holds, processing overdue and other notices, emptying materials return bins, maintaining inventories, processing damaged items upon return, etc.
• May assist in implementation of classes, workshops, and events within a specialized area of the library.
• May assist in preparation of exhibits/displays of library materials to promote specific subjects and events.
• May prepare materials such as posters, calendars, and fliers to promote library classes, events, resources, and materials.
• Responds to public inquiries, including reference questions, in a courteous manner; provides information within scope of knowledge and refer to employee of higher classification as appropriate.
• May provide individual instruction in the use of all library services.
• Performs basic clerical tasks in the maintenance of files, records, and statistics.
• Shelves library materials and maintain order and appearance of materials on the shelves to include repairing, shifting, straightening.
• Make suggestions for purchase of materials.
• Implements all library policies and procedures.
• Assists with closing procedures as assigned.
• Assists customers in use of other library related equipment including copier, printer, and computers.
• Minor troubleshooting of all computer and library related equipment as needed.
• May perform portions of the work of higher or lower classified positions, as required.
• Performs related work as assigned.
• During emergencies, all employees are considered essential personnel and may be required to perform alternate duties.

• High school diploma or equivalent required;
  Associate degree preferred in related field.
• At least two years of customer service experience.
• Depending on program unit of the library, knowledge of literature for children and young adults may be required.

Flagler County is a drug free workplace, some positions may require a pre-employment drug screen.

Flagler County, Florida is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Flagler County, Florida will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Knowledge of Public library…