Student Success Coach

Overview

Michigan Online School (MOS) is a K-12 tuition-free online public school in the state of Michigan. MOS empowers students to learn in ways that are right for them using innovative technology at home, at their proper level, and at their own pace.

• The Student Success Coach at Michigan Online School manages the delivery and implementation of onboarding, core interventions, and support services for assigned students in accordance with Student Services initiatives and guidelines. Serves as the primary contact for new students and families, communicating frequently and addressing questions or concerns to ensure a strong start to school. This role also provides oversight of educational interventions and supports to targeted student populations to assist with increased engagement, student learning outcomes, and successful completion of school (or grade level standards).
• Support new and returning students and families through the onboarding process and completion of required tasks
• Maintain weekly open office hours/help sessions to support new students and families
• Make welcome calls to newly enrolled students and their families
• Follow up on non-completion items for new students
• Identify issues and problem solve with other departments and vendors as needed for prompt and professional resolution
• Serve as the primary point of contact for school administration in developing plans to address barriers to full achievement of attendance, academic, and behavioral goals
• Provide research-based strategies to give students and parents the necessary skills and knowledge to help them communicate effectively with teachers and administrators in order to ensure student goals are met
• Facilitate individual and group training/support and provide academic resources to help students increase academic achievement
• Collaborate with students regularly to check in on progress in classes, keeping students accountable for achieving their academics, attendance, engagement, and behavioral goals
• Work in partnership with teachers and parents on evaluation of student progress and implementation of student objectives
• Conduct conferences with parents and students as needed
• Prepare for and/or attend student gatherings
• Maintain accurate documentation of student performance, progress, needs, and academic support
• Participate in and coordinate the development of pertinent professional development activities
• Work in collaboration with school leadership and national teams on re-enrollment activities and sessions for families
• Perform other duties as assigned

• Michigan residency required
• Bachelor’s degree in education, social services, or related field preferred
• Prior experience working as a teacher tutor, counselor, or mentor to youth
• Prior marketing experience including social media, events, and communications
• Proficiency in computer applications, including Google Docs, MS Office Suite, e-mail, and internet applications
• Excellent verbal and written communication skills
• Strong data collection and analysis skills
• Understanding of and ability to manage confidential information
• Ability to work well under pressure as well as effectively prioritize and execute tasks to meet deadlines consistently
• Ability to work with a distributed workforce and clientele
• Ability to pass state and federal background checks

ACCEL Schools is a network of 80+ high-performing public charter schools serving PK-12 students. We advocate for school choice and address educational inequities throughout the United States. Our schools are inclusive and reflect the diverse communities we serve. We offer brick-and-mortar, virtual, and hybrid models focused on closing educational gaps with innovative programs.

• Paid time off
• Retirement contributions
• Optional Basic Life and AD&D insurance
• Voluntary life insurance (employee, spouse, child)
• Voluntary short-term and long-term disability insurance
• Career advancement opportunities throughout Pansophic Learning and our network of instructors and education professionals

We abide by all federal, state, and local laws prohibiting employment discrimination based on protected statuses, except where a bona fide occupational qualification exists.