Digital Chat Specialist

Overview

Assurant is currently looking to hire an online Chat Specialist
! Be a part of a hard-working team in Rapid City, SD that likes to have fun while delivering outstanding world class service! Support the organization’s extended warranty contract business by communicating with customers through live chat and email to answer questions, solve problems and troubleshoot our products and services.

• Receive and promptly respond to customers live chat inquiries and provide real time support to the customer.
• Actively listen to customer’s needs and concerns and communicate successful solutions to ensure the customer feels supported and valued.
• Work closely with customers and clients to create a positive, memorable online experience.
• Navigate multiple programs/software for information gathering, trouble shooting and customer resolution.
• Assist customers with site navigation.
• Ability to effectively multi-task.
• Strive to meet and exceed department metrics and business goals.
• Adhere to all company policies and procedures.
• Must be within distance to our Rapid City, SD location.

• High school diploma or GED
• Previous customer service experience
• Ability to work an 8-hour shift, 40 hours a week, between the hours of 6:00 am - 6:00 pm
• Excellent customer service and written communication skills
• Ability to make good decisions and adapt to change
• Strong work ethic
• Excellent Attendance
• Positive attitude
• Team Player
• Basic Computer Skills

$17.34 - $27.75

If no Final date to receive applications is provided, this role may be a pipeline requisition, and we ll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World. Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. A passion for service, an ability to innovate in practical ways, and a willingness to take chances define our culture, The Assurant Way.

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Please be aware that during Assurant s application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

About the company

Assurant

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