Bilingual; English​/Spanish Service Support Specialist

Our client is seeking a Bilingual Service Support Specialist to assist customers, sales teams, and operations with order management, shipment tracking, and general service support. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast‑paced environment.

• Respond to customer and sales inquiries regarding orders, shipments, inventory, and product information.
• Document and elevate customer or product issues as needed.
• Conduct onboarding survey calls to new customers.
• Assist with monthly reporting (On‑Time Shipments, Accuracy, Expedite Logs, customer scorecards).
• Support CON/Transfer processes and repack/relabel tasks in the P21 system.
• Provide backup coverage for customer service and administrative teams.
• Follow detailed work instructions and participate in continuous improvement (Lean) activities.

• 2+ years customer service experience required; industry‑related experience preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Publisher).
• Strong organizational, multitasking, and problem‑solving abilities.
• Effective written and verbal communication skills.
• Ability to interpret written, verbal, and diagram‑based instructions.
• Basic math skills (whole numbers, fractions, decimals).

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.