Customer Service & Sales Representatives

Our mission is to build connections between our clients and their potential customer base by creating a standard of excellence and providing top notch service while, fostering our teams’ growth through a rewarding and progressive environment. The growth of our team members is our highest priority. We are passionate about delivering quality and results. Optimum Retail Dynamics values teamwork within our agency and strives for good partnerships across all platforms.

Optimum Retail Dynamics Inc. is currently seeking talented individuals with prior experience in a customer service setting.

We are expanding and looking for individuals to help innovate and grow our clients’ presence within new market segments!

Our successful Customer Service Representatives are quick learners, share a passion for problem solving, can multi-task, are adaptable, flexible, tech savvy, and have willingness and desire to assist customers.

Do you believe a great customer service experience should be delivered to everyone? Well we do too.

You will directly contribute to each customer’s experience by determining their wants, needs and interests to identify the best entertainment package solution.

If you are passionate about providing an outstanding and personalized customer service experience and want to work in an open, fun, warm and thriving environment, we want to talk to you!

Job Summary:

Deliver world class customer service and build customer satisfaction and loyalty by troubleshooting all customer inquiries regarding products and services on a face-to-face basi

Make the best use of all resources, tools, and technology to troubleshoot and resolve customer service issues

Complete ongoing training to stay abreast of product, service and policy changes

Provide effective and timely resolution of a range of customer inquires

A background check is required of all applicants offered employment. Optimum Retail Dynamics Inc. is proud to be an equal opportunity employer.

Education and/or formal training:

High school diploma or GED equivalent.

Excellent interpersonal skills

Ability to identify and meet customer’s needs and requirements

Punctual, regular, and consistent attendance is required

Knowledge, skills and abilities:

Excellent verbal and written communication skills

Must be self-motivated with a demonstrated ability to work independently in a fast paced environment

Ability to establish and maintain effective relationships with customers

Strong team and interpersonal relationship skills conducive to team development

Ability to work independently, make judgment decisions and demonstrate consistent follow through

Creates and maintains customer loyalty by serving customers above and beyond their expectations

Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times

All your information will be kept confidential according to EEO guidelines.