Community Relations Representative

• 2025 Best & Brightest in West Michigan

27000 Evergreen

Lathrup Village

48076

This job requires candidates to be dynamic sales and service specialists for our Mobile Branch. The ideal candidates will have a proven track record of providing phenomenal service preferably in a financial and/or retail environment and are comfortable with “needs-based” selling. Ideal candidates should also be exceptional conversationalists with an outgoing and professional personality and have experience in community relations.

• Responsible for educating existing and potential members about products and services to meet their needs.
• Learn about members by asking questions to obtain personal and financial data to ensure appropriate recommendations are made.
• Promote all products and services to existing and potential members, community organizations and students.
• Participates in community events for brand awareness and increasing new membership. Educates event participants of our services and products.
• Works with the Community Relations Assistant Manager on the Mobile Branch unit participating in community events for brand awareness and increasing new membership.
• Works with the Community Relations Assistant Manager to execute the Student Banking program. Duties may include creating or delivering financial literacy sessions during Student Banking days.
• Open and process new accounts, loan applications, and any other products or services offered by the credit union and have experience with meeting/exceeding sales goals expectations.
• Exceeds all member service standards of the Credit Union and is an advocate of our culture.
• Represents the Credit Union in a courteous and professional manner.

• Must possess an outgoing personality and be comfortable approaching people.
• Minimum 1 + years banking experience.
• Must be able to work evenings and weekends.
• Must be willing to work in a variety of environments that include the office, the mobile unit, and outdoors.
• Must have previous sales and service experience.
• Foster positive relationships with community members and local organizations.
• Must have exceptional communication and presenting skills.
• Strong interpersonal skills.
• Must have the ability to solve problems and provide solutions, work independently or as a group.
• Must be able to stand for majority of the workday.
• Must be able to drive a 33 ft RV Bus or be willing to learn and drive one.

The role requires extensive time on your feet and/or walking throughout the day. You may be required to lift and/or move items of various weights and sizes. You will be spending time in a space that is not a typical office environment. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Michigan First Credit Union was founded 100 years ago (1926) by educators and delivers world‑class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

• 500+ team members
• 32 locations spanning Grand Rapids, Jackson, Lansing, Muskegon and throughout Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

• 2025 Best & Brightest in the Nation
• 2025 Best & Brightest in Metro Detroit
• 2025 Best & Brightest in West Michigan
• 2025 Best Credit Unions to Work For
• 2025 Crain’s Cool Places to Work in…