Customer Service Agent

The Customer Service Agent will interact directly with dealers, end-use customers and sales technicians and representatives to share product knowledge, confirm pricing information, and manage order processing consistent with the published lead-time schedule. The Customer Service Agent is a frontline Magliner brand ambassador. The Customer Service Agent will provide information through online chats, the call center, and email. The candidate must be able to communicate effectively and provide a timely world-class customer experience.

• Entering order/transactional information within all platforms (ERP system, portals, etc.) with urgency and accuracy
• Assistance with orders, errors, warranties, account questions, cancelations, complaints, and other product and service inquiries
• Problem solving to offer solutions and ensure the customer’s needs are met
• Providing exceptional service to both internal and external customers
• Processing new accounts and maintaining existing account information through CRM and other data repositories
• Serving as the primary telephone contact for dealers, end-use customers, and sales technicians and representatives

• Bachelor’s degree preferred; or minimum 3 years of customer service experience
• Experience in a manufacturing setting working with a team of peers
• Fluent in Microsoft Office programs; experience with ERP platforms is preferred
• Ability to utilize strategic selling and interpersonal skills when speaking or typing
• Ability to multi-task in a fast-paced environment
• Strong organizational skills, problem solving, and decision making

Core Values:

• Does the Right Thing – Protect Magline’s reputation as you would your own;
  Be vulnerable – you’re not perfect
• Be Accountable – No Excuses! – Own your role and your actions; embrace and learn from mistakes
• Pursues Excellence – Find excitement in your position;
  Stay centered and keep your focus;
  Strive for your best
• Others Before Self – Strive for the greater good;
  Provide value for others;
  Value individual differences
• Have Grit – Passion and perseverance through challenges;
  Exceptional performance and success;
  Ongoing quest for improvement

To make work easier and safer by delivering professional grade moving and lifting equipment supported by world class customer service.

Magline offers a robust benefit package including:

• Medical with HSA/FSA, dental, and vision insurance
• Medical allowance
• Profit sharing
• Company paid life insurance, spousal and child coverage
• Company paid short- and long-term disability coverage