Social Media Customer Relationship Specialist

Overview

Social Media Care Advisor Schedule: 100% remote (Michigan Candidates Only
)

Pay Rate: $18/hour, with 2 weeks PTO, 10 Paid Holidays, Medical Insurance Contribution

• Monitor our client's social media channels for customer questions, complaints, and feedback
• Respond promptly and professionally to customer posts and messages
• Collaborate with internal teams to resolve issues and escalate when necessary
• Maintain brand voice and tone in all communications
• Track and report recurring issues or trends
• Receive and apply coaching to improve performance and customer satisfaction
• You will NOT be creating any social media posts

We are seeking Social Media Customer Experience Advisors to join our Tier 1 Automotive client's Social Care team. These individuals will be responsible for monitoring and responding to customer inquiries, concerns, and feedback across their social media platforms. While they do not create content, they play a critical role in customer engagement and issue resolution
, ensuring a positive brand experience.

• Bachelor’s degree required (preferably in Journalism, Communications, Public Relations, or related fields)
• Prior experience in social media engagement or customer service is highly preferred
• Strong written communication and critical thinking skills
• Ability to manage time effectively and meet deadlines
• Team-oriented with a positive attitude and adaptability
• Must be available to work flexible hours, including weekends and holidays
• Must reside in Michigan and be able to pick up equipment or attend occasional in-office meetings

• Empathetic and customer-focused
• Detail-oriented and organized
• Comfortable working independently in a remote environment
• Receptive to feedback and continuous improvement