Call Center Associate

Overview

Job Title: Contact Center Customer Service Coordinator

Location: Fremont, MI

Duration: 12-month contract

2nd Shift

As a Coordinator, Contact Center Customer Service, you serve as the voice of the brand to engage with consumers and respond to inquiries, complaints, and praise. This role supports the Client Nutrition CES team and all brands within the scope of this team.

• Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.
• Support all brands within the scope for Nestlé Nutrition CES
• Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.
• Facilitate and support eCommerce initiatives and product transactions
• Process quality incidents in accordance with FDA and Client requirements.
• Competency with CRM Salesforce Engage OMNI, Product Information, and Consumer Data Privacy handling
• This position may support a 24/7 engagement center and could require availability for holidays, evenings, and weekends.

• High School Diploma or GED
• Additional education or certification in customer service is considered a plus
• Strong communication (both verbal and written) and interpersonal skills
• Computer and/or systems knowledge
• Problem-solving skills

• Seniority level
  :
  Entry level
• Employment type
  :
  Contract
• Job function
  :
  Customer Service
• Industries
  :
  Food and Beverage Manufacturing