Project Manager, Operations Manager

Description

The role of the Project Manager is to process sold jobs from the Sales staff and prepare them to move through the Blasius engine as smoothly as possible. This position will guide all projects through pre-production, production, and installation by gathering and recording every project detail and by setting Customer expectations accordingly.

Generally, the role of the PM is to assure that every job released can pass three tests:

The PM receives ordered jobs from Sales and passes fully prepared jobs to Scheduling/Production. Essentially, this function is the primary feed to the Template Buffer. This function should serve as the “go to” person for Customer communication once the sale is complete, handling any questions or issues from the Customer through Installation.

• Enter all job order information into Action Flow.
• Note any incomplete information and follow-up with the Customer to get it complete.
• Coordinate customer approval of project drawings.
• Assure that all materials will be available when needed by coordinating with purchasers.
• Coordinate with the Customer on any material or other issues.
• Communicate with the Customer to assure that the jobsite will be ready for Template and Install.
• Note any special details such as large pieces, stairs and anything else that requires additional installation labor.
• Assure that no job is passed to the Template Buffer unless it has successfully passed all three tests.
• Coordinate with Scheduling when all three tests have been passed.
• Participate in the daily Buffer Meetings with timely and accurate information on any job with a threatened completion date. Identify core causes of issues that threaten promised completion dates.
• Record job detail changes in Action Flow.
• Communicate with the Customer on any pricing changes.
• Communicate with the Customer on any developing issues after the job is ordered.
• Prioritize an excellent customer experience in all interactions with Customers, both Blasius accounts and homeowners.
• Assist Sales as necessary when Showroom Customers are present.

• Installers, templators, and any other onsite staff for assigned projects
• Schedulers
• Stone Shop and Solid Surface Production Managers
• Estimators
• Sales Managers
• Company Directors

N/A

Below are necessary skills, knowledge and abilities required for achieving performance expectations related to this position. Reasonable accommodations may be made to permit individuals with disabilities to perform the necessary functions.

• Minimum of a High School Diploma or equivalent is required
• Industry related experience required
• Experience in countertops/construction and coordination of construction projects is preferred

• Verbal and written communication skills
• Interpersonal problem-solving and decision-making skills
• Detail oriented with exceptional organizational skills

• Ability to manage time, organize, prioritize tasks, projects and manage multiple tasks consecutively
• Critical thinking and troubleshooting skills

• Working knowledge of standard office software as well as all department software including Action Flow
• Valid driver’s license

• Required to sit and stand throughout the day
• Lift and/or carry (up to 50#) sporadically
• Kneel, bend, balance, squat, twist, push, and pull
• Walk up/down stairs throughout the work day
• Talk, listen, read documents, and use of computers

• This position is not eligible for remote work. Most workdays will be spent in the office, with the potential for occasional work on jobsites or at other Blasius facilities.
• Being on jobsites requires the ability to adapt to constant change and to maintain a high level of safety awareness in all situations.
• General
  
  Work Schedule:
  
  Monday through Friday from 8:30am to 4:30pm, with overtime as necessary.

• Must have ability to work independently with minimum supervision; lead by example; multi-task; and work well in high pressure situations with tight deadlines.
• Possess strong attention to detail; professional demeanor and projection of appropriate professional image; and excellent customer service skills.
• Must be assertive, motivated, flexible, reliable and be able to work independently or with a team.