Estimator, Business

Overview

Join to apply for the Estimator role at The Boyd Group LLC
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WELCOME TO GERBER COLLISION & GLASS. Our team members drive us. Gerber Collision & Glass is one of the largest collision repair companies in North America with $3+ billion in sales, over 1000 locations, and 10,000+ team members across the United States and Canada who are passionate about delivering WOW to customers and being the best.

Gerber Collision & Glass values all applicants with unique talents and abilities from diverse backgrounds. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents repairs and parts needed on the damage appraisal. The Estimator contributes to the repair facility’s KPIs by aligning with team members to ensure a smooth customer experience.

• Document and update every customer interaction with pertinent details
• Provide customers with accurate and timely information, guiding them through the repair process and delivering excellent service
• Ensure compliance with all insurance client requirements, processes and metrics
• Adhere to WOW Operating Way guidelines regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate customer requests and needs to appropriate team members
• Maintain positive energy when greeting customers in person and on the phone
• Understand required insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members as needed
• Participate in monthly Health & Safety and staff meetings (if required)
• Attend training, information sessions, and workshops recommended by the Store Manager
• Maintain store KPIs by maximizing role performance
• Uphold the company’s Core Values:
  Honesty, Integrity & Respect

• Knowledge of repairs and OE guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic computer skills
• Compliance for DRP’s, minimum of 1 year of experience
• Must be willing to complete I-CAR training
• Valid Driver’s License

• Awareness of where to look for answers
• Basic computer skills
• Compliance for DRP’s, minimum of 1 year of experience
• Must be willing to complete I-CAR training
• Valid Driver’s License

Note:

This job description is not designed to cover all duties and responsibilities and may change at any time with or without notice. The physical demands of the job must be met to perform essential functions. Reasonable accommodations may be made for individuals with disabilities.

Gerber offers comprehensive benefits, including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for full-time employees (minimum 30 hours/week)
• 6 paid holidays annually
• 401(k) with company match
• Employer-paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free prescription or non-prescription safety glasses annually
• Annual voluntary uniform stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other legally protected characteristic.

Gerber Collision & Glass has WOWed customers with our collision repair services for over 80 years. Please visit  to learn more about our company.

AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Salary: $50,000 - $100,000 Depending on Experience

Location details and related roles vary by city. Examples include Senior Estimator roles in Troy, MI;
Auburn Hills, MI;
Novi, MI; and other nearby locations with salary ranges that depend on experience.