Vehicle Operations Support Specialist II; Union

Vehicle Operations Support Specialist II (Union)

Join to apply for the Vehicle Operations Support Specialist II (Union) role at Cox Automotive Inc.

• Collaborate to prepare vehicles for sale and to ensure appropriate scanning and organization.
• Walk vehicles with account representatives, make recommendations for reconditioning to increase vehicle value.
• Review and update condition reports, then approve and audit vehicle repair reports.
• Manage account relationships, maintain effective communication and ensure customer requirements are met.
• Perform basic data entry into the AS 400 computer system as needed.
• Maintain constant communication with commercial accounts department, customer support team, quadrant and account coordinators, supervisors, and other auction personnel to ensure effective coordination of lot operations activities.
• Respond to customer requests for assistance and ensure timely resolution.
• Process all lot operations department paperwork, forward all invoices and items to the appropriate areas in a timely manner.
• Assist in the coordination of sale day line-up and execution of sale day activities (e.g., drive, assist customers in locating vehicles).
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

• High School Diploma/GED and 3 years' experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
• OR 5 years' experience in a related field.
• Must be able to work in outside weather conditions.
• Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
• Safe drivers needed; valid driver's license required.
• Ability to drive vehicles with standard and automatic transmission.
• Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.
• Effective communication and organization skills required.
• Commitment to providing excellent customer service essential.

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