Receptionist, Administrative​/Clerical

Overview

Job Posting: Ferguson has been a source of quality supplies since 1953, serving a variety of industries. We strive to build better infrastructure, better homes and better businesses, and to make our customers’ complex projects simple, successful and sustainable. We provide best-in-class products, service and capabilities across industries including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce.

Ferguson has approximately 36,000 associates across 1,700 locations. We are a community of proud associates who operate with the shared purpose of building something meaningful.

Ferguson is now seeking a Receptionist to join our team. This position is responsible for a range of diverse administrative and staff functions including reception, mailroom services, administrative support services and limited scope project management. You will be encouraged to participate in projects with members of other teams, working closely with HR, Communications, Operations, IT & Facilities.

Schedule: Monday through Friday, 8:00 a.m. – 4:30 p.m. EST.

• Serve as the primary gatekeeper for all Associate, Vendor, Delivery, Prospective Associate, and Guest visitors; greeting and directing as required.
• Assist in ensuring all building access and enhanced health screening policies are followed.
• Help maintain workplace security by issuing visitor badges and access cards as necessary and maintaining visitor management system.
• Perform routine administrative activities according to the organization's established procedures, including answering telephones, taking messages, photocopying, operating office equipment and maintaining office or breakroom supplies or other inventories.
• Gather, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and/or office systems such as databases or spreadsheets.
• Maintain related equipment and records and prepare purchase orders for necessary supplies.
• Monitor, review, and approve standard expenditures to ensure the activities of the office are conducted within established budgets.
• Communicate with external equipment suppliers to arrange equipment service and repair.
• Coordinate Mail & Delivery services; receive, sort, and distribute incoming mail, and prepare outgoing mail; coordinate directly with carriers and the Postal Service as needed.
• Assist in the coordination of the hiring process and first day experience for new associates.
• Assist in the coordination of Hospitality and Associate Recognition events.
• Respond to or redirect routine inquiries from external or internal sources about the organization, its activities, or processes promptly and accurately.
• Maintain a safe, clean, and professional lobby and reception area.
• Participate in relevant associate meetings and communicate any concerns to management.

• A minimum of 1 year of customer service experience.
• Must be able to handle a high volume of calls per day (over 100).
• Strong problem-solving skills, attention to detail, and self-motivation.
• Proven track record of taking ownership and driving results; disciplined self-starter.
• Ability to think on your feet and provide real-time analysis and realistic solutions.
• Ability to maintain confidential and sensitive information.
• Proven ability to work in a fast-paced environment.
• Superior time management and organizational skills required.
• Must be able to interact and communicate with individuals at all levels of the organization.
• Adaptable and able to move with changes while maintaining a positive attitude.
• Ability to effectively communicate both verbally and in writing.
• Ability to efficiently operate computers, tablets, and mobile devices.
• Proficiency in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).
• Ability to effectively use postal and shipping/receiving systems.

Ferguson cares for each other with a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering includes health, dental, vision, paid time off, life insurance and a 401(k) with a company match, plus additional meaningful and inclusive enhancements such as mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more.

Pay Range: $15.00 - $20.00

Note: Estimated ranges displayed are monthly for salaried roles or hourly for all other roles. This role is bonus or incentive plan eligible. Ferguson complies with all wage regulations; starting wage may be higher in certain locations based on local or state wage requirements.

Equal Opportunity Ferguson Enterprises, LLC is an equal employment employer for (M/F/Disability/Vet/Sexual Orientation/Gender Identity). The Company is an equal opportunity employer and a government…