Guest Relations Administrative Assistant

GUEST RELATIONS ADMINISTRATIVE ASSISTANT 2

Join to apply for the GUEST RELATIONS ADMINISTRATIVE ASSISTANT 2 role at Turtle Creek Casino & Hotel

JOIN A WINNING TEAM!

Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.

• One FREE meal per shift
• 401K with match (after 1 year) plus weekly contributions
• Weekly Pay Days and Daily Pay Available
• Paid Time Off (PTO), Paid Holidays & Jury Pay
• Voluntary Vision
• Voluntary AFLAC Plans Available
• Employee Referral Program
• Gas Discounts at our Markets
• Cannabis Store Discounts
• Giftshop and Food Discounts
• Employee appreciation events and prizes

In addition, full time employees are eligible for the following:

• Paid Bereavement
• Life Insurance Coverage
• Voluntary Short and Long Term Disability Coverage
• Voluntary AFLAC Plans Available

Seasonal employees contact the Benefits Department for eligible benefits and perks!!

We look forward to having you join our team and being a part of our mission

Responsible for providing administrative support to the daily operations of the Guest Relations Departments. Assist supervisor in working towards the goals of the business and department by creating an organized and functional work environment.

• Alert Guest Relations Manager when retail inventory levels reach re-order status.
• Assist in setting up meetings with vendors and product selection.
• Assist in inventory ordering process.
• Monitor retail inventory on a daily, weekly and monthly basis.
• Maintain an inventory of regularly used office supplies and forms.
• Answer, return, or forward telephone calls and email messages in a timely manner.
• Coordinate and assist with departmental projects and reports.
• Assistant in Kronos, payroll and attendance records for the Guest Relations Departments.
• Prepare and forward HR, purchasing, or payroll paperwork as assigned.
• Attend and record scheduled meetings.
• Maintain and monitor department filing system.
• Receive and distribute department mail.
• Prepare Guest Relations, Player’s Club, and Valet correspondence as necessary.
• Travel as required.
• Ensure completion of scheduled shift reports and other shift details as required by management.
• Maintain up to date information regarding Minimum Internal Control Standards for each department whereas Guest Relations, Player’s Club, and Valet has an integral part.
• Report any violations of policy to the GR supervisor on duty.
• Work in Guest Relations, Player’s Club, and Valet as business deems necessary.
• Must practice all safety policies, procedures and standards as set by OSHA.
• Adhere to company policies regarding strict confidentiality.
• Inquires and responds to supervisor guidance, assignments and constructive feedback to learn new and updated information.
• Required to attend on‑going training sessions and staff meetings.
• Willingness to cross‑train and provide support in related areas of operations.
• Other related duties as assigned.

None

Computer, fax, copier, multi‑line telephone, and other general office equipment. CMP, Box Office equipment, Point of Sale/cash register system and other retail equipment. Portable coat rack.

Education & Experience Required

High School Diploma, GED or equivalent experience

Requires 1‑2 years of office experience

Certification/Licenses Required

Must be TIPS Certified or able to pass certification upon hire

Must have a valid driver’s license and be insurable by the Tribe’s insurance carrier

Knowledge Required

Microsoft Office

Skills Required

Active listening giving full attention to what other people are saying

Service Orientation actively looking how to help employees, vendors and customers

Critical thinking, making decisions and work independently

Requires excellent communication and organizational skills

Abilities Required

Work productively under strict time restraints with variable…