Membership Engagement & Sales Coordinator

Job Summary

The Membership Engagement & Sales Coordinator works extensively with the Membership Department and other internal Crystal Mountain departments to facilitate membership events, sales, and service efforts by providing administrative support.

• Accurately answer membership inquiries and questions, in person, by telephone and email, in a prompt and friendly manner.
• Maintain a positive, empathetic, and professional attitude towards internal and external guests at all times.
• Follow detailed procedures and ensure accuracy in all documentation and data.
• Sell, process, and maintain new and existing membership documentation.
• Send monthly member statements, process payments, answer billing questions.
• Assist with Member communication, such as bi-weekly Membership email.
• Plan and organize member events with a focus on Member Happy Hour.
• Support and help develop membership marketing and event planning.
• Route, process, and respond to daily incoming office mail and paperwork.
• Help support and develop an annual sales and marketing plan for Membership.
• Collaborate and work with other Crystal Mountain departments as needed.
• Prepare and distribute team reports on a weekly and monthly basis.
• Support policies, procedures, and systems to increase office efficiency.
• Maintain office supplies and order as needed.
• Maintain a neat, clean, and organized Membership reception area.
• Support Peak Front Desk Operations when needed.
• Support and help assist major activity events as needed within Golf, Ski, and Recreation.
• Other duties as assigned.

• Excellent guest service.
• Attention to detail is critical.
• Ability to prioritize daily tasks as well as customer and internal department requests.
• Must be proficient in basic Excel formulas, tables, formatting and charting, in order to create accurate reports.
• Excellent keyboarding, written and oral communication skills required.
• Proficient in software applications, including but not limited to Adobe PDF, SMS Host, Sales 32, Access and Microsoft Office Suite applications.
• Proficiency required with standard office equipment, i.e. printer, scanner, copier, fax and multi-line phone system.
• Self-directed and able to maximize use of time, resources and technology.
• Maintain office, employee and company confidentiality at all times.
• Dependable and meets goals.
• Exemplify professional conduct and adherence to company Core Values.

• Combination of education and experience that enables performance of all aspects of the position.

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand.
• The employee is occasionally required to walk and climb or balance.
• The employee must regularly lift and /or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Evenings, weekends and holidays are part of the annual work schedule.
• Must have excellent attendance and conduct record for consideration.
• Valid unrestricted Michigan Driver’s License required.
• Pre-employment background check and reference checks required.
• Non-smoking candidates preferred.

Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2025 Silver Level Veteran Friendly Employer.

Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross‑country skiing, two championship golf courses, shopping, award‑winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center.

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