Department Coordinator

LOCATION:

835 Innovation Drive, Knoxville, TN

Job Description:

Summary:

Handles various department administrative duties for repair and internal needs. Essential Duties and Responsibilities include the following as listed. Other duties may be assigned.

Experience with Oracle, SMS, Microsoft 365 Preferred, ability to lift up to 50lbs.

• Receive and process incoming repairs/units daily using appropriate databases.
• Process requests in and manage loaner mailbox.
• Process Advanced Exchanges.
• Process and handle billable repairs, purchase orders (PO), repair orders (ROs), etc.
• Process and handle vendor repairs; getting vendor RMA, PO process, and maintain status reports.
• Manage loaner inventory including calling on overdue loaners to return to Knoxville.
• Ensure expedited repairs are processed properly. Ensure special ships are processed properly.
• Filing department shipping paperwork, scan and file on network drive.
• Handle pricing for billable repairs, parts, Emerson entities, etc.
• Communicate Turn‑Around‑Time (TAT) and other PSC issues as needed/appropriate to worldwide departments.
• Communicate to and support internal and external customers on pricing, PO’s, sickbay items, and processing errors.
• Process Pick and Pack items.
• Manage repair inventory.

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.