Admission - Patient Access

Notice of Admission I - Patient Access

Join to apply for the Notice of Admission I - Patient Access role at Kettering Health in Miamisburg. Full‑time, first shift.

System Services | Miamisburg | Full‑Time | First Shift

This network‑service position, under the direction of the Pre‑Access Manager, is responsible for facilitating the patient intake process by accurately entering patient demographic and insurance information for patient observation/inpatient services. The representative reviews and verifies insurance benefits and notifies payers of observation and inpatient stay when required at each encounter to ensure accurate and complete billing. This highly visible position must be aware of the importance and impact it has on Kettering Health denials.

The representative provides exceptional customer service to patients, providers, and all other departments and is always expected to be professional.

• Demonstrates Kettering Health’s mission, vision, and service standards as outlined in the organization’s training while adhering to department policy and HIPAA regulations.
• Subject‑matter expert with maintaining competence and using critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s).
• Consistently resolves customer inquiries successfully.
• Surpasses and adheres to all established workflows, scripting, and department greetings.
• Creates an exceptional customer experience by setting proper expectations and consistently following through with end‑users.
• Thoroughly documents all interactions and consistently updates consumer records in the relevant technology system(s).
• Demonstrates appropriate customer‑care skills such as empathy, active listening, courtesy, politeness, and helpfulness toward a variety of customers including consumers, clinic staff, physicians, Pre‑Access colleagues, and leaders.
• Exceeds individual key department performance objectives such as quality assurance and productivity.
• Subject‑matter expert in Pre‑Access and Kettering Health offerings to provide exceptional services.
• Handles sensitive matters courteously and with professionalism; escalates with leadership for proper awareness and/or resolution when appropriate.
• Performs other duties as assigned by department leaders.

• High school diploma required.
• College degree preferred in finance or healthcare field.
• Previous registration or billing experience preferred.
• Excellent written and oral communication skills.
• Meets Pre‑Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge.
• Subject‑matter expert with insurance plans and processes.
• Subject‑matter expert with insurance portals and websites.
• Demonstrated competency in working in teams and ability to effectively communicate with all levels.
• Computer literate and very strong with Microsoft Excel, Outlook, and Word while maintaining updates through email and Teams.
• Ability to function in a high‑paced, often stressful environment while maintaining a respectful, caring and professional manner.
• Exceeds Quality Assurance scores and productivity.
• Subject‑matter expert with insurance response history (deductible, co‑insurance, co‑pay and out‑of‑pocket) and EPIC Estimator tool.
• Collaborative team member.
• Fully trained in pre‑registration.

Kettering Health is a not‑for‑profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the healthcare experience with high‑quality care for every stage of life. Our service‑oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of healthcare professionals, or serving others through international outreach.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care