Warehouse & eCommerce Operations Specialist

Description

At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.

Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to make beauty accessible to all.

Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.

Be a part of a team transforming lives and supporting dreams every day!

The Warehouse & eCommerce Operations Specialist is responsible for the daily operational execution of warehouse logistics and online order fulfillment supporting multiple cosmetic surgery clinics nationwide and a direct-to-consumer eCommerce platform. The position requires strong attention to detail, operational discipline, inventory accuracy, and a high level of accountability.

• Oversee day-to-day warehouse operations in alignment with company policies and operational standards
• Oversee receiving, warehousing, distribution, and inventory control processes
• Maintain accurate stock levels and reconcile physical inventory with data storage systems
• Coordinate inbound and outbound shipments with vendors, freight carriers, and clinics nationwide
• Optimize warehouse layout to maximize space utilization and operational efficiency
• Ensure compliance with all warehousing, shipping, and transportation regulations
• Maintain health, safety, hygiene, and security standards in accordance with OSHA guidelines
• Perform regular cycle counts and assist with forecasting and replenishment planning
• Investigate and resolve inventory discrepancies
• Assist with supply chain continuity and product availability planning

• Process, pick, pack, and ship all eCommerce orders accurately and within established time frames
• Ensure timely fulfillment and delivery tracking for customer orders
• Manage shipping platforms (UPS, Fed Ex, USPS, etc.) and negotiate rates when applicable
• Coordinate returns, exchanges, and reverse logistics
• Maintain accurate product listings, SKU data, and inventory synchronization between warehouse and online platforms
• Monitor order accuracy, shipping performance metrics, and customer satisfaction indicators
• Identify and resolve fulfillment delays or shipping issues
• Support promotional launches, restocks, and product rollouts
• Maintain packaging standards to protect product integrity and brand presentation

• Liaise with clinic administrators, clients, vendors, and transport providers
• Provide operational reporting to leadership as needed
• Monitor quality of service and implement improvements when necessary
• Plan daily work tasks and rotations to ensure operational flow
• Complete additional duties as assigned

• Strong experience in distribution, shipping, logistics, and warehouse operations
• Experience with inventory management systems and forecasting techniques
• Knowledge of shipping platforms and eCommerce fulfillment systems
• Strong analytical and reconciliation skills
• Excellent attention to detail and organizational skills
• Strong time management and problem-solving skills
• Professional verbal and written communication skills
• Excellent organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word)
• Ability to work independently with minimal supervision
• Bilingual in Spanish preferred

• Associate’s degree in Logistics, Supply Chain, Business, or related field preferred
• Minimum 2 - 4 years’ experience in warehouse and shipping operations
• Experience supporting multi-location distribution environments preferred
• Forklift certification required
• OSHA certification required

• Ability to lift, pull, or push up to 100 lbs.
• Ability to stand, squat, bend, and lift for extended periods
• Ability to operate warehouse equipment safely

• Local travel as needed
• Other travel may be required for new location setups in various states
• Must possess a valid and active driver’s license