Air Freight Coordinator

Our client, an award-winning, independent leader in time-critical aerospace and aviation logistics are looking to bring an Air Freight Coordinator onto their team in Miami, USA
.

• Working Hours:
  
  Tuesday
  - Saturday: 9am – 6pm
• $50k per annum
• 401k with company match
• Paid vacation and holidays and an additional day for your birthday
• Employee Assistance Programme
• Free Onsite car parking
• Opportunity to grow expertise through ongoing coaching, training and development

Reporting to the Station Manager, in this role, you’ll be responsible for ensuring Import / Export shipments are managed and completed effectively, efficiently and compliantly from start to finish, always delivering Best in Class service to customers.

• Work within the Export & Import Operations team, to complete shipments from start to finish always ensuring excellent customer service.
• Update comments and actions within the Company system to allow understanding of workflow and handling of shipment specifics without the requirement to locate individual file.
• Delete any unnecessary emails, to ensure efficiency and Best in Class service.
• Investigate and implement the most cost-effective dispatch of each shipment in accordance with the customers' instructions.
• Liaise and negotiate with the suppliers to ensure their costs are being provided at the time of booking.
• Manage all necessary documentation and online forms for the efficient, cost-effective and lawful execution of all import activities.
• Provide ‘collection / delivery notes’ and / or notification ‘in writing’ of all relevant collection / delivery instructions.
• Ensure Customs Entries are being completed as per the written instructions from the customer or as per the agreed customer SOP and are completed to a high standard.
• Liaise with Warehouse and Transport Team for reliable distribution for imports / exports.
• Arrange direct drives as per customer requests.
• Arrange On Board Couriers when necessary.
• Ensure that any customer service failures, billing issues, other issues and / or errors are reported without delay to the Station Manager and Head of Operations US

• Review and identify areas to maximise profitability by proactive file management.
• Ensure all billing is carried out within Company time frames, monitoring and ensuring correct input of purchase costs into the system enabling accurate billing and profit reporting.

• This role is underpinned by excellent customer service skills. You will have excellent attention to detail and possess a sound knowledge of Import / Export processes.
• Solid background in US Customs law and procedures.
• Experience of working with Cargowise and Dangerous Goods Compliant would be an advantage
• Sound knowledge of Microsoft suite, including Word, Excel and PowerPoint.
• The ability to work pro-actively using own initiative.
• Strong communication skills, both written and verbal.
• Ability to build strong relationships.
• Problem solving skills, with the ability to consider several possible options and decide on most appropriate method.
• Ability to work pro-actively using own initiative.
• Strong organisational skills with the ability to prioritise as well as focus on the detail
• Excellent process and planning skills.
• Strong commercial awareness, understands impact of actions

For full details, contact Willis Global – a leading Recruitment Consultancy for the Aviation & Aerospace industry