Luggage Delivery Dispatcher

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially m curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints.

With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

The Luggage Delivery Dispatcher assures passenger luggage is delivered by coordinating the pick-up and delivery of the luggage between the airline and the passenger. The dispatcher may be required to pick up luggage daily from the airport, coordinate a delivery schedule, assign luggage to drivers and assure the delivery schedule is met.

This position will perform associated administrative duties including customer service and customer billing.

This is a physically demanding position which requires on-the-job security training and the ability to receive all applicable airport security badges.

• Coordinates availability of drivers with the delivery schedule
• Dispatch baggage delivery routes efficiently and with a focus on meeting service levels
• Provides safety guidelines when issuing operating instructions
• Perform airport baggage sweeps
• Billing and customer service
• Regular communication with airline staff and independent contractors
• Knowledge,
  
  Skills and Abilities
  
  Required to Perform Essential Functions

• Must be at least 18 years of age
• Be authorized to work in the United States
• Must be able to clear a background and drug screen
• Must be able to lift up to 75 lbs consistently throughout the shift
• Experience in customer service preferred
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
• Complete all required training including airport compliance
• Able to obtain an airport badge
• Must successfully pass the pre-employment criminal background screening.
• Must pass pre-employment Drug Testing process.
• Needs to be familiar and comfortable with computers.
• Able to work in fast paced, high volume active guest service environment.
• Baggage Dispatch experience preferred
• Experience in route planning preferred
• Ability to work in a high pressured environment
• Ability to multi-task and resolve operational situations
• Knowledge of the metropolitan area
• Strong computer and organization skill
• Excellent communication skills
• Available to work weekdays and weekends, night and day shift

Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.

• For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to twist, turn, stretch, and bend on a frequent basis.

The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

$21.91 per hour

Eligible employees will participate in the…