Service Associate - Operations

Overview

Expected compensation: 25.00 USD Per Hour

Hire Art is helping an on-demand, autonomous ride-hailing company hire a Service Associate (Base Operations) to support daily fleet operations.

In this role, you'll be responsible for the daily upkeep of the vehicles, with tasks such as cleaning, fueling, and ensuring the test site is organized and presentable for operations.

Within the Base Operations (Base Ops) team, you'll help ensure that vehicles meet regulatory requirements per provided guidance. You'll also support the company's parts team in organizing and transporting spare parts inventory and help its driving team, Alpha Operations, with their operational testing needs.

This role is based in Miami, FL, and offers one of the following schedules:

• Night Shift: Tues-Sat 2:00 PM - 10:30 PM
• Overnight Shift: 10:00 PM-6:30 AM Saturday-Wednesday OR Wednesday-Sunday

• Primary:
  • Supporting company milestones and optimizing drive operations across multiple locations.
  • Ensure the vehicles, equipment, and workplace are clean and ready for use.
  • Provide logistical support for the movement and storage of vehicles and equipment.
  • Assist with paperwork and documentation related to vehicle readiness.
  • Perform routine charging of our test vehicles and supporting equipment.
  • Execute mission prep procedures, which include, but are not limited to, launching software across several devices per vehicle, verifying SW and HW configurations, deploying SW as appropriate, capturing requested data, and escalating issues as they arise.
  • Support the readiness of spare parts and the associated inventory.
• Secondary:
  • Provide hands‑on technical support to the Base Ops technicians.
  • General testing support (e.g., documentation, pre‑mission assistance, cone courses, obstacles, traffic control, support vehicle driving).

• 2+ years of work experience
• Must have a valid driver's license with a clean/excellent driving record
• Pass a background check, MVR (Motor Vehicle Record) check, and drug screen
• Must comply with the Substance Abuse Policy
• Possess a “get it done” attitude and a sense of urgency to resolve problems and tasks
• Must have the proven ability to problem solve and deliver on high‑pressure situations
• Must have the proven ability to multi‑task and manage multiple projects and deliverables
• Excellent written and verbal communication skills
• Works well in a team environment

• Technical trade school certificate or Associate Degree in automotive repair
• Proficiency with Jira/Confluence
• Proficiency with MS Office/Google Suites
• Experience working in a fast‑paced environment

• Pre‑tax commuter benefits
• Employer (Hire Art) subsidized healthcare benefits (Eligibility begins 90 days after start date)
• Flexible Spending Account for healthcare‑related costs
• Hire Art covers all costs for short‑ and long‑term disability and life insurance
• 401k package

This is a full‑time, ongoing contract position staffed via Hire Art. It will be onsite and available to candidates who are local to the Miami, FL area.

Hire Art values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp‑to‐corp.