Transport Coordinator – Team Hotels, FIFA World Cup | Host

Transport Coordinator – Team Hotels, FIFA World Cup 26™ | All Host Cities

Department: Tournament Time Role | EG

Employment Type: Fixed Term Contract

Location: All Locations

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Reporting organisationally to the Client Services PMA Cluster Supervisors, the Client Services PMA Transport Coordinator will be a key member of the FIFA
26 Event Transport team, and work in close collaboration with the Team Services Team, Operational Services Team and other key individuals responsible for delivering Transport Operations.

The Client Services PMA Transport Coordinator is responsible for the full scope of transport operations at an assigned Team Base Camp Hotel or Venue Specific Hotel, including the hotel and training site. This role ensures the seamless delivery of bus, fleet, and airport/FBO (Arrivals & Departures) services for participating teams, in strict alignment with FIFA service levels and operational procedures. The coordinator serves as the primary liaison between drivers, suppliers, the Team (Security) Liaison Officer (TLO/TSLO), airport authorities, and FIFA Transport, ensuring bubble-to-bubble operations, client satisfaction, and readiness at all times.

The main responsibilities and oversights of the Client Services PMA Transport Coordinator FIFA World Cup 26™ include:

Communication

• Maintain daily communication with Fleet, Bus, A&D, Venue Transport, Security, Logistics, and Client Services functions.
• Hold daily face-to-face meetings with TLO/TSLO to align on schedules, procedures, and driver management.
• Receive and inspect all vehicles before each shift, conducting driver briefings on daily activities and changes.
• Escalate issues immediately to ensure continuity of operations.

Client Services

• Act as the primary point of contact for TLO/TSLO at the TBC or Venue Specific Team Hotel.
• Ensure compliance with Service Level Agreements (SLAs) and all FIFA transport policies.
• Coordinate with TLO/TSLO to maintain strict bubble-to-bubble operations.
• Ensure load zones are available and maintained for all team activities.
• Support drivers in resolving operational issues, escalating when required to depot or FIFA transport.
• Liaise with training site and hotel staff, ensuring readiness of signage, cones, and transport…