Bilingual Transportation Coordinator

Job Summary

Brink's Global Services, a division of Brink's Inc., offers secure transportation and handling of valuable goods worldwide. We are seeking an Import/Export Transportation Coordinator to join our Latin America regional office in Miami, FL.

• Receive and respond to customer calls, emails, and faxes in a timely manner.
• Coordinate day‑to‑day activities for import/export shipments and ensure smooth operations with customers, airlines, and field locations.
• Partner with operations staff to determine accurate operational service capabilities.
• Meet all IATA and U.S. Customs requirements in document generation and cargo handling.
• Handle service concerns diplomatically and channel complaints to appropriate personnel.
• Secure necessary paperwork for all international moves, including commercial invoices and special customs documents.
• Determine when a courier is required and make courier arrangements with the appropriate gateway airport office.
• Respond to inquiries regarding the status of items in transit.
• Prepare customs entries and follow up with the clearance process on all entries.
• Scan, file, copy, and assemble essential documents such as bills of lading, dock receipts, licenses, and consulate documents.
• Perform data entry for all export shipments into the operating system and maintain hard‑copy files.
• Research customer claims and ensure the highest level of customer service on every call.
• Ensure all transportation arrangements consider security implications according to BGS Procedures and General Security Regulations (GSR).
• Work closely with department members to complete and distribute workload, maintaining high‑quality service to customers via voice mails, e‑mails, and phone calls.

• Minimum 1 year of hands‑on air freight export coordination experience, including routing, pricing, and data entry.
• Minimum 1 year of experience working with Microsoft Office and other transportation software programs.
• Must be 21 years of age or older.
• Able to work weekends, holidays, and/or extended hours.
• Able to lift at least 50 pounds as needed and when necessary on a regular basis.

• Experience in a fast‑paced high‑volume import/export department for an air freight forwarder.
• More than 1 year of experience servicing customers in the transportation/logistics industry as a coordinator or shipment router.
• Good basic math skills.
• Transferable internal BGS experience in an exports, customer service, or other operational position with knowledge of BITS, ATLAS, and GARCIA.
• Experience in secured logistics.
• Advanced level Microsoft Office skills.

• Fluent in English and Spanish.
• Professional, positive demeanor.
• Excellent customer service.
• Collaborative work style.
• Good ethics and integrity.
• Ability to work independently and as a productive team member.
• Strong attention to detail.
• Analytical problem solving.

Brink's offers a competitive salary and an outstanding total compensation package, including medical, dental, vision, and life insurance plans, and a 401(k) plan. Eligible employees are encouraged to apply.