Supervisor, Transport Client Services Workforce, World Cup

Position: Supervisor, Transport Client Services Workforce, FIFA World Cup 2026
Supervisor, Transport Client Services Workforce, FIFA World Cup 2026

Department: Tournament and Venue Operations

Employment Type: Fixed Term - Full Time

Location: Miami

Reporting To: Senior Client Services Transport Manager

Description

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

THE POSITION

The Supervisor, Transport Client Services Workforce will be dedicated to the planning of the FIFA Workforce transport and, arrivals and departures services and will be responsible for the delivery of the related tournament specific Service Level Agreements (SLAs)

Reporting organisationally to the Manager, Transport Client Services Workforce, the Supervisor, Transport Client Services Workforce will be a key member of the FIFA World Cup 2026 Event Transport team, and work in close collaboration with the Bus, Fleet, Arrivals and Departures (A&D), and Venue Transportation Operations to plan the transport and A&D services required before, during and after the tournament to ensure that all Workforce receive the correct services in accordance with FIFA's service standards to ensure a smooth participation at the FWC tournaments.

This includes on match days and non- match days at all official sites including stadiums, IBC (International Broadcast Center), the airport and other official sites.

They will be responsible to ensure all Workforce related transport information and other related documents, communications, presentations and electronic (web based) information are delivered.

The Supervisor, Transport Client Services Workforce will act as Event Transport's central point of contact for the external clients (Workforce) and internal clients (FWC
26 functional areas) as it relates to the identification and confirmation of the clients' required transport services.

The key responsibilities and oversights of the Supervisor, Transport Client Services Workforce for FIFA World Cup 26™ include:

• Coordination with FWC
  26's bus and venue transport, public transport representatives and other key work streams in developing the transport services for the Workforce clients, in accordance with FWC
  26 Service Level Agreements.
• Coordination with FWC
  26's arrivals and departures (A&D) team in developing and implementing the airport services for Workforce and other client groups as required in accordance with FWC
  26 SLA's as above.
• Coordination with the FWC
  26 Workforce operational team to ensure the proper and complete planning of the client service levels. During the planning phase always being pro-active and helpful to assist the client owner to resolve any issues and find operational solutions.
• Coordination with the Manager, Transport Client Services Workforce in managing budgets associated with planning Workforce transport and A&D service levels.
• Support the development, writing and finalisation of the draft and final versions of the Principle Service Level Agreement (PSLA) and the Detailed Service Level Agreements (DSLA) in accordance with strict project timelines, gaining the necessary sign off and approvals from all involved stakeholders.
• Ensure the integration of all Workforce transport and A&D services with all FWC
  26 functional areas including transport work streams to ensure that services are implemented and delivered at all sites and locations as per agreed SLAs.
• Planning and delivery of any transport desks relative to Workforce at official venues including the development of the transport desk operating plan and all policies and procedures.
• Training and briefing of all transport staff and volunteers working on Workforce transport services including the transport desks to ensure all staff are well prepared and informed for the…