OCC Duty Manager

Position Summary

The OCC Duty Manager provides day-to-day leadership and supervision of all Operations Control Center (OCC) personnel. This role ensures seamless execution of flight release, flight following, arrival, and post-flight procedures. The Duty Manager serves as a technical subject matter expert, supporting delegated operational control and flight control functions for all Amerijet International Airlines (AMJ) flights. The position also acts as a liaison between internal departments and external stakeholders, ensuring the continuous flow of critical operational information.

• Lead and support Operations Control Center (OCC) personnel.
• Act independently and apply operational expertise to ensure effective coordination between OCC, Crew Scheduling, Maintenance Control, Ground Operations, Commercial, and Flight Operations.
• Make real-time decisions to optimize flight operations, ensuring safe, legal, and efficient flights.
• Coordinate and facilitate communication between OCC and Ground Operations to drive on-time performance.
• Manage and respond promptly to irregular operations (IROPs), including weather disruptions, AOG events, and crew movement changes.
• Maintain internal and external customer communication and ensure timely operational updates.
• Ensure effective use of operational tools, including but not limited to AIMS Flight Operations Software, Nav Blue N-Flight Planning System, WSI Fusion – IBM, CASS/KCM ARINC Website, and ARINC – Ops Center – ACARS.
• Supervise flight control procedures to ensure the accuracy and consistency of Amerijet operations.
• Authorize and redirect flight control resources to meet operational priorities.
• Maintain continuous knowledge of the location and status of all Amerijet aircraft during missions.
• Promote a culture of safety, professionalism, and operational excellence.
• Oversee and monitor all flights, coordinating changes, priorities, and deviations to maximize efficiency and safety.
• Identify and resolve operational issues impacting the company’s strategic objectives.
• Provide quality control, coaching, and mentorship to Flight Followers, ensuring adherence to qualification standards per company policy and FAA regulations.
• Assign flights to Flight Followers on duty and lead daily operational calls.
• Operate Alert Media for emergency and critical situation notifications.
• Assist with preparation of operational reports.
• Perform other duties as needed by the company.

• Associate’s degree or equivalent relevant industry experience.
• FAA Aircraft Dispatcher Certificate.
• Minimum of 2 years experience in dispatch operations in a cargo or airline environment.
• Comprehensive knowledge of Title 14 of the Code of Federal Regulations (14 CFR), FAA policies, and current aviation directives.
• Proficient in the use of flight planning and operations control software such as AIMS, Nav Blue, WSI Fusion, ARINC systems.
• Strong real-time decision-making skills and ability to work under pressure in a fast-paced environment.
• Ability to maintain effective communication with multiple departments and external stakeholders.

• Bachelor’s degree in Aviation Management, Transportation, or related field.
• 5 years or more of experience in airline or cargo dispatch operations.
• Previous experience supervising or mentoring OCC or Dispatch personnel.
• Familiarity with air cargo operations procedures and requirements.

• Provides leadership, oversight, and daily guidance to Flight Followers and OCC team members.
• Coaches and mentors employees, providing input to management regarding performance evaluations and training needs.
• Oversees on-the-job training for new OCC personnel.

• Ability to read, write, and communicate clearly and professionally in English.
• Spanish language skills are a plus.
• Ability to effectively present information and respond to questions from management, crew members, and customers.

Mid-Senior level

Full-time

Management and Manufacturing

Airlines and Aviation