MMA PT Sales Admin

4 days ago Be among the first 25 applicants

The MMA PT Sales Admin is responsible for ensuring a positive customer experience personally and through Coach’s supervision. They deliver great member service along with Private Training and Supplement revenue, address member concerns, employee relations issues, and oversee scheduling and time‑keeping activities. They communicate and enforce Company and Club policies and procedures on a regular basis. They are responsible for the successful attainment of revenue goals pertaining to Private Training and Supplements.

This position requires 7 days a week availability including both morning and night shifts.

• Sell and conduct Private Training & Small Group Training with Members.
• Sells training sessions, executes an effective prospecting strategy, conducts guest tours, and is responsible for completing staff sales through the Turn‑Over process.
• Service Intro PT packages, build value, and re‑sign clients on full programs to hand off to the coaching staff.
• Member prospecting in person/digital to generate complimentary appointments to sell personal training programs.
• Ensure accurate administration of client programs, supplement purchases, measurement tracking, and workout programs. Arrive on time, prepared, and attentive for training appointments.
• Assist in all revenue generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc.
• Responsible for achieving monthly revenue objectives set forth by the Company with regards to Private Training and Supplements.
• Review daily club sales performance and individual employee performance statistics with the Fitness Manager, Vice President and staff members to identify issues and clarify behaviors needed to achieve club sales goals.
• Administrate company policies as they relate to the sales process.
• Independently schedule and manage client appointments to ensure optimal time management and service delivery.
• Coordinate directly with clients to arrange sessions, meetings, or service visits according to their availability and needs.
• Maintain up‑to‑date scheduling records and make adjustments to accommodate changes or cancellations.
• Maintain personal client scheduling and calendar coordination, oversee the full scheduling lifecycle for individual client appointments.
• Club Administration: work with the Fitness Manager to ensure coaches are productive, revenue and service goals are properly communicated, and the club remains on‑track to attain daily, weekly and monthly financial goals.
• Set monthly, weekly and daily goals and objectives consistent with or above those of the Company. Conduct monthly, weekly and daily meetings with the coaches to review performance and operations and offer direction, motivation and guidance toward achieving personal and club goals.
• Handle member service matters such as providing tours of the club, explaining services offered by the Coaching Department, signing members up for training agreements and appointments, mediating member issues and concerns in a timely and effective manner, elevating issues when appropriate.
• Perform various administrative and housekeeping duties within assigned areas as needed.
• Alert the Operations staff of repairs and maintenance needs in the club. Conduct daily facility walk‑throughs.
• Supervise coach sales activities. Review agreements and prepare daily paperwork.
• Comply with operational procedures in the club and follow‑up with compliance checks through monitoring of club systems and employee performance.

The MMA PT Sales Admin will report directly to the Fitness Manager and/or General Manager. They will communicate and enforce all Policies and Procedures with the Coaching Team. Duties require interaction with all club members and employees.

• In depth knowledge of Personal Training techniques from assessment to program design, and sales.
• In depth experience and thorough Mixed Martial Arts technical ability related to Striking/Grappling. (MMA PT Sales Manager Only)
• Must be able to operate and adjust all fitness…