Customer Service Specialist

Requisition No: 867774

Agency:
Commerce

Working Title:

CUSTOMER SERVICE SPECIALIST -

Job Type: FULL TIME / CAREER SERVICE

Position Location:

Miami, FL (relocation benefits are not available for this position)

This position will be used for multiple vacancies across our region.

This is a responsible professional position involved in interviewing work within a One Stop Career Center.

• Interview and assess customer needs and provide service or referral as appropriate. Evaluate education, training and experience and register applicants. Provide instructions and assistance to customers utilizing the Information System and other computer data programs.
• Refer customers to job openings, training opportunities and other employment related services; determine potential eligibility for and/or participation in special programs. Refer customers to individual or group counseling/guidance services; provide employability skills, labor market information and refer to supportive services as needed. Record information in writing or by computer.
• Process job orders using information from employers to compile job descriptions; accurately code each opening by occupation and industry; and file search job orders for qualified applicants adhering to veterans' preference and mandated Federal Contractor requirements. Monitor job openings and verify referral results with employers. Make calls to employers to promote office program and make job development contacts when appropriate.
• Provide personalized services for Recruiting Agreement employers and maintain interest card files. Arrange and schedule testing employer's request. May administer and score the General Aptitude Test Battery.

• Knowledge of the principles and techniques of effective communication and the ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
• Knowledge of the methods of data collection.
• Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to conduct effective interviews.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to record, collect, evaluate and analyze data.
• Ability to work independently by planning, organizing and coordinating work assignments.
• Ability to listen effectively.
• Ability to read and understand reports, documents and other written materials.
• Ability to utilize problem-solving techniques.
• Ability to work relatively independently at times and with supervision as needed.
• Ability to make presentations in group or individual settings.
• Ability to work effectively as part of an interorganizational team.

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

• Occasional local travel throughout the county and/or infrequent travel outside of the county may be required, which may necessitate the use of a personal vehicle.
• The incumbent must possess or obtain Tier 1 certification as a Workforce Professional within one (1) year of employment in the position.

$37,044.80

• State Group Insurance coverage options (health, life, dental, vision, and other supplemental option)
• Retirement plan options, including employer contributions ()
• Nine paid holidays and a Personal Holiday each year
• Annual and Sick Leave Benefits
• Student Loan Forgiveness Program (Eligibility required)
• Flexible Spending Accounts
• Tuition Fee Waivers (Accepted by major Florida colleges/universities)
• Highly skilled, professional environment

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to…