Master Diesel Technician

Master Diesel Technician

Join us at Nextran Truck Centers as a Master Diesel Technician in Miami, FL.

At Nextran Truck Centers, we provide top‑tier service for leading truck brands including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar. Our network of 25 dealerships offers a career path, supportive culture, and generous benefits.

Benefits:

• Career paths and professional growth
• Network of 25 dealerships
• Disability insurance
• Paid time off (2 weeks first year)
• Paid life insurance
• Family‑centered values
• Medical and dependent care FSA
• 401(k) retirement plan with match
• Company‑paid holidays
• Employee assistance program (EAP)
• Great medical, dental, & vision benefits
• Social responsibility opportunities
• 28+ years of industry experience
• Professional growth opportunities

Responsibilities:

• Handle inbound and outbound calls.
• Respond to email inquiries in a timely manner.
• Interact with internal and external customers via phone and in person.
• Continuous monitoring and maintenance of the Asist Case activity (scheduling board) throughout the day, routinely checking all open calls and dispatching accordingly.
• Create and dispatch work order requests to technicians.
• Dispatch technicians to service calls.
• Responsible for billing and creating invoices.
• Manage work in process through Fusion.
• Responsible for overall customer communications regarding equipment and/or services provided.
• Responsible for dispatch scheduling with internal and external partners, ensuring all necessary information to complete the service is provided.
• Create and communicate detailed quotes for equipment and/or service requests as needed.
• Assist the Fleet Support Coordinator.
• Perform work as outlined on the repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnose causes of malfunctions and perform repair.
• Communicate with parts department to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Examine assigned vehicle to determine if further safety or service work is required or recommended.
• Communicate with service advisor/dispatcher immediately on repair updates and/or delays.
• Document all work performed and recommended on the repair order.
• Supervise work of any apprentice technicians as assigned.
• Report machinery defects or malfunctions to supervisor.
• Ensure that vehicle is kept clean. Notify service advisor/dispatcher immediately of anything that has happened to change the appearance or condition of the vehicle.
• Maintain and be accountable for all dealership‑owned tools and manuals. Return them to the proper place and in the same condition as when received.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right‑to‑Know, etc. Keeps abreast of manufacturer technical bulletins.
• Operate all tools/equipment in a safe manner and report any safety issues immediately to management.

• Ten plus years of related experience and/or training.
• Master Technician Certifications in multiple areas.
• Cummins Engine Repair Certification required.
• Valid CDL License required.
• ASE Certification a plus.
• Basic computer skills.
• High School Diploma – College or Technical training preferred, but not required.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Strategy/Planning and Information Technology

Industries: Transportation/Trucking/Railroad

EEO Employment