Shift Lead; Weekend

Pay Range

$17-$20 per hour

• Personnel Deployment:
  Direct the workflow of 20-35 staff members per shift. Reassign staff dynamically between zones based on queue length and crowd density.
• Turnaround Management:
  Ensure parties and private events start and end precisely on time to maximize booking capacity.
• Revenue Protection:
  Audit cash drawers and POS terminals at the start and end of shifts. Investigate any variances over $5.00 immediately.
• Facility Readiness:
  Conduct "pre-shift" walkthroughs 30 minutes before opening and "post-shift" inspections after closing to ensure the facility is sanitized and secured.

• Safety Enforcement:
  Maintain a 100% "active floor" presence. Monitor venue for safety hazards that violate facility policy.
• Incident Reporting:
  Document any incidents using the standard Incident Report Form.
• Labor Law Compliance:
  Monitor and enforce break schedules. Ensure all staff under the age of 18 are working within the legal hour constraints mandated by Florida and Federal law.
• Alcohol/Concession Oversight:
  If applicable, ensure all staff are verifying identification at admissions and following Florida "Responsible Vendor" guidelines for snack bar/concession sales.

• Shift Productivity:
  Ensure staff is optimally utilized during shift, including slow times.
• Retention:
  Reduce staff turnover within the weekend cohort through professional, neutral conflict resolution.
• Guest
  
  Experience:
  
  Resolve 90% of guest complaints on-site without escalating to the General Manager.

• Experience:
  
  Minimum 2 years of "Floor Management" in high-volume hospitality (e.g., full-service restaurants, Family Entertainment Center, theme parks, or large-scale retail).
• Physical Demands:
  Ability to remain on feet for 8+ hours in a high-decibel environment.
• Availability:
  Must be available for Friday, Saturday, and Sunday (Full Days/Nights).
• Temperament:
  Demonstrated ability to maintain a calm, authoritative demeanor during high-stress operational peaks.

Salary: $17.00 - $20 per hour