Security Supervisor

Security Supervisor – Biltmore Hotel

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The Security Supervisor must communicate effectively, be self‑motivated, foster teamwork, and act promptly. The Security Supervisor assists the Security Manager and Director of Security in protecting the hotel, its guests, employees, and property. This position requires consistent adherence to policies and procedures outlined in the Biltmore Standard Operating Procedures (BSOP’S).

The Security Supervisor requires the ability to communicate effectively, be self‑motivated, foster teamwork, and act promptly. The role assists the Security Manager and Director of Security in protecting the hotel, its guests, employees, and property, while consistently adhering to department policies as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

• Maintain a relationship with local law enforcement agencies and provide assistance whenever needed.
• Maximize security effectiveness by coordinating proper security patrols in all areas.
• Handle all incidents with discretion.
• Keep Rooms Division and Hotel Manager informed of all incidents that may affect hotel operation, security related or not.
• Keep Hotel Emergency Procedures updated.
• At the Direction of the Director of Security, develop Policy & Procedures and suggest improvements to effectiveness.
• Familiarize all company policies as well as sections of local laws relating to basic security matters.
• Supervise all security personnel.
• Complete performance reviews and evaluations.
• Develop in‑service training programs for security and non‑security personnel.
• Ascertain that all safety and loss prevention checklists have been completed.
• Complete safety committee reports and forward them to the corporate office.
• Use the Safe Lok Locking Systems, Salient Video Management System, El Safe, etc.
• Enforce application of Biltmore’s energy conservation program.
• Maintain knowledge of the MSDS program.
• Maintain department budget and payroll.
• Maintain open communications with all department heads.
• Attend various department monthly meetings when possible.
• Maintain ongoing Security Loss Prevention Shopping Service.

High school diploma or equivalent with completion of 54 college credits from an accredited university or college recognized by the U.S. Department of Education is required. An A.A./B.A. in Criminal Justice or a related field is required; an advanced degree is preferred.

Minimum three years of law enforcement experience; or five years in a management position in the hospitality or corporate field.

• Speak, read, write and understand English.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed, and accuracy.
• Prioritize and organize.
• Think clearly, remain calm, and resolve problems using sound judgment.
• Follow directions thoroughly.
• Understand guests’ service needs.
• Work cohesively with co‑workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept at multitasking.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates, and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
• Work knowing it may involve an element of personal danger.
• Use psychomotor coordination to operate a vehicle.
• Have binocular…