Inside Sales Specialist

Brief Description

Miami Jewish Health one of the largest providers of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as a health plan, healthcare provider, and social center designed for older adults with complex medical needs. We have four adult day health centers that serve participants in Miami-Dade and Broward counties.

Responsible for meeting specific sales objectives and management-directed goals, increasing enrollment, and nurturing prospective member interest toward conversion. Fully executes the sales objectives and strategies as outlined in the Florida PACE Centers annual enrollment budget plan. Also responsible for carrying out all steps of the sales process from initial contact through closed enrollment. The role is highly phone-focused and referral-driven, requiring consistent inbound and outbound engagement, strict adherence to established sales workflows, and direct accountability for converting assigned referrals into enrolled participants.

• Develop a relationship-based approach to cultivating interest in the program through initial contact and routine, purposeful follow-up
• Communicate the Florida PACE Centers value proposition with clarity and urgency to prospective members and their families
• Conduct high-volume inbound and outbound phone calls daily to nurture assigned referrals and advance prospects through the sales pipeline
• Respond to all assigned referrals with urgency and timeliness, prioritizing same-day or next-business-day contact
• Own assigned referrals from initial contact through enrollment, following the established inside sales workflow head-to-toe
• Manage incoming inquiries and the sales process from first inquiry through application start and closed enrollment
• Maintain active engagement with each assigned lead until a clear outcome is reached (enrolled, not eligible, or not interested)
• Meet or exceed daily, weekly, and monthly performance targets, including call activity, tours, presentations, applications, and closed enrollments
• Demonstrate direct accountability for converting referrals into enrolled participants through disciplined follow-up and consistent execution
• Schedule and conduct PACE center tours, Open PACE Houses, and virtual or in-person meetings with prospective participants and families
• Facilitate timely enrollment by maintaining frequent personal contact with prospective participants and family members via phone, virtual connection, or in-person interaction
• Obtain required documentation to initiate the enrollment process and schedule prospects for assessments at the PACE center
• Make consistent follow-up calls and send correspondence to increase interest, secure tours or visits, and maintain enrollment momentum
• Accurately document all calls, contacts, notes, and outcomes in the CRM in real time to support workflow continuity, reporting, and outstanding customer service
• Work closely with Enrollment Specialist to ensure timely and accurate completion of enrollment requirements
• Collaborate with Outside Sales team members to follow up on referrals generated through community outreach efforts (occasional)
• Conduct home or community visits as needed and when helpful to the sales process (occasional)
• Participate in departmental meetings, Florida PACE Center Management Team meetings, trainings, and in-services
• Participate in ongoing training, coaching, and performance feedback sessions; demonstrate openness to learning and continuous improvement
• Support the Business Development Director and Outreach team as needed to achieve departmental enrollment and growth goals
• Perform other duties as assigned by leadership

• Bachelor's degree required. (Healthcare-related area, Communications or Marketing preferred)

• 5 to 7 years of experience in Healthcare, Admissions, Marketing, Sales, Customer Service, or related field preferred
• Multilingual in English, Spanish and/or Creole preferred

• Medical Terminology Certification preferred
• A valid driver’s license and auto insurance for use of personal vehicle to perform job duties

• Must possess critical thinking and organizational skills
• Must have strong communication and interpersonal skills
• Must be able to work effectively in a team environment
• Must have computer skills, Microsoft Word experience required
• Knowledge of the Florida Medicaid System preferred

• Normal working condition with adequate lighting and ventilation

• Ensures that resident’s/patient’s rights are adhered to
• Demonstrates professionalism and accountability
• Demonstrates a caring attitude consistent with Miami Jewish Empathicare
  
  SM toward MJH residents, patients, family members, employees, and other facility guests
• Demonstrates excellent communication skills
• Ensures confidentiality and…