Senior Manager, Sales Operations - Consumer

Overview

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.

Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future.

Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Title:
Senior Manager, Sales Operations - Consumer

Location: US Remote

This position is responsible for supporting Cx Dermatology Skin Health field sales operations to drive results and enhance overall field execution and performance. This role requires daily collaboration with field sales, internal key partners and external resources that support alignment of KPIs to Cx Strategy. This role will drive operational excellence and improve the efficiency, optimization, communications, and productivity related to driving demand and profitability within the Cx business.

This position will be responsible for overseeing direct dispensing of consumer products thru the HCP.

• Drive commercial excellence by identifying capability-building initiatives for Regionals Sales Managers and Field Sales Representatives focused on enhancing business planning, optimizing resources, and improving sales outcomes and salesforce productivity.
• Serve as primary conduit and gatekeeper for all data requests coming from the field.
• Serve as the primary liaison with external partners and Salesforce Effectiveness teams to develop, optimize and evolve operation dashboards for leadership and field sales. Leverage data insights to assess impact and identify opportunities to enhance sales performance.
• Monitor, report, and analyze field performance metrics monthly, recommending strategic actions to improve salesforce effectiveness.
• Execute segmentation and targeting analysis to optimize call planning, territory design, and salesforce deployment for maximum reach, frequency and ROI.
• Primary Cx HCP conduit for reporting to support DSHP sales plans, provide analytical and financial modeling to the sales director(s) and regional sales managers that improve understanding and realization of opportunities to impact better execution and resource deployment for the DSHP sales team.
• Maintain a current and expansive understanding of customer needs, challenges and opportunities through consistent and impactful field interaction with Regional Sales Managers, Field Salesforce and Key Opinion Leaders.
• Partner with cross-functional teams to maintain, enhance and rollout salesforce effectiveness platforms to enhance field execution including dashboards and Veeva CRM systems
• Develop and lead the process for Cx sales incentive compensation plans and contests that help the business unit best achieve its vision, strategy, objectives, and financial targets while motivating the sales organization.
• Leadership and management of direct dispensing of consumer products to HCPs.
• Partner with outside fulfilment company, internal stakeholders and HCP customers to meet the needs of direct dispensing.
• Other duties may be assigned

• Bachelor's degree in a business-related field is required.
• MBA strongly preferred.
• 8-10 years of professional experience, including 5+ or more years of progressive sales operations/commercial operations. Experience supporting field sales with formal sales leadership preferred. Cross-functional management or leadership experience (i.e. Marketing, Sales, Sales operations and strategy, Strategic Accounts, analytics)
• Understanding of the US dermatology market and field sales deployment models
• Highly developed analytical, operational, and communication skills
• Demonstrated ability to think strategically, understand performance drivers, build alignment, influence and execute without direct leadership…