Sales Associate

Position: SALES ASSOCIATE
# SALES ASSOCIATE Ford of Kendall - Miami, FL 33157## Description|  |  || --- | --- ||
** Position** |
** Sales Associate** ||
** Department** |
** Sales** ||
** Reports To** |
** Sales Manager** |
** Position Summary
** A sales associate sells automobiles at car dealerships and helps customers to find the right purchase for their needs. They are required to demonstrate a sound understanding of the latest industry trends, the features and benefits of each car, and the ability to offer advice to meet monthly sales targets.
** Position Requirements and Qualifications
** Exceptional customer service skills, including interpersonal communication and rapport  knowledge of the dealership's vehicles, finance options and sales process.

Intuition to anticipate which cars will appeal to different customers.## Qualifications
** Position Responsibilities*
* • Sells and delivers a minimum number of vehicles per month.  
• Writes complete sales orders and processes paperwork in accordance with dealership policies.  
• Utilizes dealership sales control and follow-up systems.  
• Attends product and sales training courses as requested by sales manager.  
• Keeps up-to-date on new products and services within the industry.  
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.  
• Maintains a prospect development system.  
• Conducts business in an ethical and professional manner.  •
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.  
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.  
• Explains fully product performance, application and benefits to prospects.  
• Describes all optional equipment available for customer purchase.  
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.  
• Exhibits high level of commitment to customer satisfaction.  
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.  
• Ensures that the sales manager has an opportunity to meet each customer.  
• Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.).  
• Prepares sold vehicles for customer delivery prior to customer arrival.  
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.  
• Schedules first service appointment.  
• Follows up on all post delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met.  
• Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively.  
• Attends sales meetings.  
• Maintains professional appearance.  
• Other tasks as assigned.
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