Jr. Member Experience Coordinator - MIA

Jr. Member Experience Coordinator - PS MIA

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PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield‑Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line‑free departures and arrivals. Every moment is carefully orchestrated by our expert team—private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.

Inside our private terminals, guests enjoy serene suites, chef‑prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences. We are building more than terminals — we are shaping a new way to travel.

If you’re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

$70,000.00/yr - $85,000.00/yr

The Jr. Member Engagement Coordinator supports the Sales and Membership teams in delivering a highly personalized and seamless experience for ultra‑high‑net‑worth guests and members. This role plays a critical part in managing client interactions across the full sales and relationship lifecycle, from initial inquiry through onboarding and ongoing engagement. The ideal candidate is detail‑oriented, polished, and service‑driven, with a strong interest in luxury hospitality and relationship‑based sales.

Acting as a key liaison between clients, internal teams, and strategic partners, the Jr. Member Engagement Coordinator ensures that all communications, data, and experiences reflect PS’ commitment to excellence, confidentiality, and bespoke service. This position offers exposure to high‑level client engagement while supporting the commercial growth of an exclusive, global hospitality brand.

• Partner closely with the Sales and Membership teams to support UHNW clients throughout the full lifecycle of the relationship, including initial inquiry, enrollment, bespoke onboarding, and ongoing account support
• Serve as a key point of coordination for client interactions, ensuring a seamless, highly personalized experience aligned with luxury service standards
• Maintain mastery of  to accurately log, track, and report client interactions, preferences, and sales activity with exceptional attention to detail and confidentiality
• Build and manage targeted prospect and client segments within Salesforce to support proactive outreach and relationship cultivation
• Educate, consult, and advise prospective and existing members on PS' curated services, amenities, and bespoke offerings, tailoring recommendations to individual client needs and expectations
• Host and support virtual presentations, private briefings, and educational meetings with strategic partners and prospects
• Correspond with UHNW members, advisors, and partners via phone and email in a polished, professional, and discreet manner
• Provide guided, in‑person tours of PS, articulating the brand’s value proposition, service philosophy, and experiential offerings with confidence and sophistication
• Attend exclusive prospecting, networking, and industry events with the intent of cultivating new relationships and…