Sr. Sales Manager

Apply for the Sr. Sales Manager role at Highgate
.

Highgate is a leading real‑estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30‑year track record as an innovator in the hospitality industry, Highgate excels in developing bespoke lifestyle brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry‑leading revenue‑management tools to identify and predict evolving market dynamics, driving out performance and maximizing asset value.

Location:

Miami, FL

The Sr. Sales Manager is responsible for soliciting and familiarizing themselves with all accounts in their market segments, prospecting, and closing on assigned accounts/territory to positively impact hotel revenues. The role includes daily participation in Highgate Hotel Business Review (HH ) meetings and maintaining an active sales solicitation program.

• Attend daily HH  meetings.
• Develop a full working knowledge of hotel operations (Food & Beverage, Guest Services, Reservations).
• Understand company sales policies and SOPs; ensure adherence by the sales team.
• Meet or exceed set sales goals.
• Operate the Sales Department within the established sales expense budget.
• Participate in required M.O.D. and Saturday office coverage as scheduled.
• Initiate and follow up on leads.
• Maintain and participate in an active sales solicitation program.
• Monitor production of all top accounts and evaluate trends within the market.
• Regularly contact existing accounts per the Account Coverage Program’s tracing frequencies.
• Meet or exceed sales solicitation call goals set by the Director of Sales.
• Invite clients to the hotel for entertainment, lunches, tours, and site inspections.
• Assist in implementing special promotions for direct sales segments (parties, sales blitzes, etc.).
• Prepare required reports promptly.
• Use the property’s computerized sales management system to manage hotel business (generating reports, entering business, blocking space, building accounts).
• Conduct professional site inspections of the hotel with clients, highlighting key features and benefits.
• Entertain clients and handle inquiries as part of the Inquiry Day Program.
• Maintain active networking through community and professional associations.
• Review meeting planner evaluations with the Director of Sales to ensure follow‑up.
• Abide by Prime Selling Time (PST).
• Meet on‑site contacts and greet guests.

• At least 4 years of progressive hotel sales experience, or a 4‑year college degree with at least 2 years of related experience, or a 2‑year college degree with 3+ years of related experience.
• Valid driver’s license in the applicable state.
• Proficient in Windows and company‑approved spreadsheets and word processing.
• Ability to handle long hours and light physical work (up to 20 lb occasionally, up to 10 lb frequently).
• Excellent verbal and written communication skills across all employee and guest levels.
• Effective listening and clarifying abilities.
• Multitasking and prioritization skills to meet deadlines.
• Attentive, friendly, courteous, and service‑oriented approach to guests and employees.
• Attendance at all hotel‑required meetings and trainings.
• Participation in M.O.D. coverage as required.
• Regular attendance per Highgate Hotel Standards and scheduling.
• High standards of personal appearance and grooming, including nametag compliance.
• Compliance with Highgate Hotel Standards and safety regulations.
• Maximize productivity, identify problems, and implement solutions.
• Handle problems proactively, anticipating and solving as needed.
• Understand and evaluate complex information from various sources.
• Maintain confidentiality of information.
• Perform additional duties as requested by management.