Service Account Manager

Integrated Cooling Solutions (ICS) delivers HVAC solutions backed by technical expertise and strong manufacturer partnerships. With eight offices across Florida, we help clients design and implement the best systems for their space—backed by hands‑on support and industry know‑how.

At ICS, people come first. We invest in our team’s growth and success, creating a place where your work matters and your career can take off. If you're ready to be part of something dynamic and meaningful, we’re excited you’re here.

Seeking a proven Service Sales individual with a demonstrated ability to navigate the existing building market and influence customers at multiple levels. Under minimal direction, this outside sales role is responsible for the sale of service solutions and products to targeted building owners and management companies. This position is commission based.

• Identify potential opportunities with existing and new customers by determining project needs, constraints, and responsibilities to meet the customer’s HVAC service requirements.
• Use ROI selling strategies to address customer's operational and environmental objectives, needs and asset management requirements.
• Demonstrate technical expertise to develop credibility, loyalty, trust and commitment.
• Build partnering relationships with the customers and individuals responsible for the decision‑making process to steer the sale of service offerings.
• Understand the customer’s business and speak their language.
• Effectively write, present and communicate proposals. Negotiate value and close the sale.
• Review, approve and present the proposal, negotiate price, terms and conditions with customer.
• Positively and credibly influence system / service solutions with customers. Frequently create competitive, high quality and timely estimates, bids, proposals, and cost/benefit analysis.
• Manage multiple, ongoing opportunities focusing on selling service contracts, small turnkey projects and repairs.
• Sell, renew and expand renewable service agreements, including multi‑year agreements, to both new and existing customers.
• Solicit support from and communicate effectively with the entire service and sales team and support staff.
• Keep management informed of progress and account status. Know when to call for assistance from management and team members to keep the sales process moving.
• Provide weekly / monthly account business activity reports and annual forecasts.
• Flexibility to work outside normal work hours, as required.

• Bachelor’s Degree in Engineering, Business or related field and typically 1‑10 years account management or project management/estimating experience; or equivalent experience.
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a PLUS.
• Existing book of business and contacts in designated territory is preferred.
• Excellent initiative, and interpersonal communications skills and a demonstrated ability to influence others.
• Ability to prioritize, multi‑task, deal with ambiguity and manage high volume projects.
• Strong PC skills in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.

Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably. Open to change and will try anything to find solutions. Able to handle uncertainty and make decisions without knowing the whole story.

Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize work flow.

Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.

Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while…