Senior Living Advisor

MMiami Jewish Health is one of the leading providers of health and living options for older adults in South Florida, with an 85‑year history. We recently launched a new Continuing Care Retirement Community (CCRC) expansion project planned on our existing 20+ acre campus in the heart of Miami. The CCRC, also known as a Life Plan Community, will include a beautiful, state‑of‑the‑art independent living tower and garden homes in a park‑like setting with all the expected amenities.

We are building a sales team to support this initiative and are seeking dynamic, hospitality‑minded, sales‑oriented professionals to join our team.

Senior Living Advisor

The Senior Living Advisor is a sales professional who presents and sells the community lifestyle to prospective residents—from initial lead through closing—leading to deposits and gains in occupancy. This individual is responsible for meeting with prospective residents through telephone contact, personal appointments, and applying effective sales techniques that include a thorough discovery process, consultative and relational selling practices. The role also includes monitoring measurable sales goals for calls, appointments, event attendance, deposits and occupancy.

• Generate sales referrals from potential residents and community contacts.
• Respond to information requests in a timely manner.
• Provide accurate reports to all appropriate parties.
• Maintain regular contact with existing leads and prospects.
• Achieve community sales and move‑in goals.
• Exceed hospitality and service standards.
• Follow the Sales Process:
• Prospecting – interact with all leads and turn them into depositors and residents through outbound calls, in‑person presentations, events, and group presentations.
• Greet all visitors pleasantly and professionally, presenting a positive image for the Community.
• Address specific customer preferences and priorities to guide them to commitment.
• Connect with a sufficient volume of leads and prospects by phone daily to create the sales velocity required to meet established goals.
• Maintain the CRM database effectively and in a timely manner with all inquiries.
• Discovery process – skillfully interview prospects or their representatives to ascertain how the Community will meet their needs, know and explain the benefits of residing at the Community, and record all information accurately in the CRM database.
• Presentations – conduct effective sales presentations that inspire customers to take the next step in the sales process.
• Closing skills – influence closing through sales messages, presentation techniques, facilitation methods, and relationship management.
• Retention – execute thorough follow‑through to retain all sales and move prospects forward to move‑in, maintaining prospect relationships through consistent communication by phone, mail, email, and 1:1 contact.
• Data Management and Tracking the Customer Journey – operate the CRM database, maintain an effective hot lead list, and forecast opportunities to reach monthly sales goals.
• Marketing – know the procedures followed in lead fulfillment and lead tracking to advance prospects in the sales process.
• Training and Development – strive for constant improvement in selling skills through attendance at sales training meetings and reading motivational and sales‑oriented materials.
• Build trust and strong cross‑functional relationships within the community and operational structure.
• Operate the CRM database.
• Utilize existing resident, depositor and lead contacts to generate additional leads by prospecting for referrals.
• Act professionally and honestly at all times in the representation of the Community concept of senior living.
• Other duties as assigned by Supervisor.

• Business Administration, Marketing, Finance, or English Bachelor’s Degree, or equivalent experience.

• Proven sales experience.
• At least one year in marketing/sales in a senior living setting preferred.

• N/A

• Effective communication with all levels in a professional manner.
• Excellent oral and written communication and presentation skills.
• Ability to explain current residency fee…