Retail Specialist

Your Purpose

As a Retail Specialist, you will support Brightline’s Merchandise & Retail operations by executing merchandising programs, maintaining retail standards, supporting inventory accuracy, and assisting with performance tracking across stations and onboard environments. This role is execution-focused and operationally driven, ensuring products are properly displayed, priced accurately, stocked appropriately, and aligned with brand and Guest Experience standards throughout the Florida corridor.

If you’re a people‑person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!

• Execute established retail merchandising standards, including planograms and display specifications.
• Support implementation of new product launches, seasonal resets, and promotional campaigns.
• Conduct routine retail walkthroughs to ensure pricing accuracy and visual standards compliance.
• Ensure POS signage and labeling are accurate and aligned with marketing direction.

• Assist with inventory monitoring and coordination to reduce shrinkage and out‑of‑stocks.
• Support data collection related to merchandise sales and inventory turns.
• Assist in the identification of cost savings and process improvement opportunities.

• Coordinate and execute procurement processes, including vendor setup, purchase order creation, processing, and approval when appropriate.
• Assist with vendor coordination activities as directed.

• Partner with Station and Onboard leaders to identify merchandising opportunities and operational gaps.
• Escalate operational concerns or guest‑impacting retail challenges to leadership.
• Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.

• Support product knowledge reinforcement efforts for frontline teammates.

• None

• Bachelor’s degree in Business Management, Supply Chain Management, or related field preferred
• 2+ years of proven experience in retail ope4rations and/or merchandizing in hospitality environment
• Hands‑on experience supporting merchandising execution or inventory initiatives.

• Knowledge of retail merchandising standards, including planograms, visual displays, and pricing accuracy requirements.
• Understanding of product launch execution, seasonal resets, and promotional campaign implementation.
• Working knowledge of point‑of‑sale systems and retail practices.
• Strong attention to detail and consistency in executing standards.
• Basic understanding of pricing, margin, and retail performance indicators.
• Proficient in Microsoft Office applications, specifically, Excel, Word, and PowerPoint with experience in sale platforms.
• Excellent organizational, communication, and time management skills.
• Ability to collaborate effectively in a 24/7 operational environment.
• Guest‑focused mindset with strong service orientation.
• Ability to manage multiple priorities in a fast‑paced, team‑oriented environment.
• Strong interpersonal skills for liaising with vendors and collaborating with cross‑functional teams.
• Familiarity of the procurement processes, and vendor management.
• Data collection and basic analysis skills related to sales and inventory reporting.
• Training support skills to reinforce product knowledge with frontline teammates.
• Ability to identify operational gaps and merchandising opportunities through observation and analysis.

Works remotely in a clean office space, free of excessive noise, dust, and humidity. Frequent travel to and from businesses.

Throughout Florida Corridor (50%).

Regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. This position is very active and the…