Stock Associate

The Stock Associate is responsible for supporting all operational functions related to merchandise logistics, with a focus on incoming and outgoing shipment processing, allocation, and distribution. Reporting directly to the General Manager, the Stock Associate partners with store leadership, to ensure stock levels and replenishment needs align with TOM FORD FASHION standards.

• Support inventory management: conduct regular inventory cycle counts in partnership with Store leadership and the Operations Manager to ensure stock levels match system records.
• Handle products with care following sales operations and packaging guidelines.
• Inspect all incoming and outgoing products for quality and presentation standards before sending them out to clients / stores or placing them on the shop floor. Report and manage any damage or discrepancies immediately.
• Maintain a clean, orderly and well-labelled stockroom to maximize sales efficiency, pivot merchandise when needed to accommodate stock levels and prevent damage, especially delicate and high end items.
• Partner with the Operations Manager to replenish the selling floor and floor cabinets with the right products in a timely manner, coordinate with sales associates and visual merchandisers to ensure displays are always full and attractive.
• Follow strict procedures to prevent shrinkage and loss, including accurate tracking and secure handling of merchandise. Adhere to company protocols when handling transfers, damages, and returns.
• Respond to products requests in a timely manner, communicating the arrival of transfers to enhance customer service.
• Locate and prepare products for client appointments and special events as needed.
• 2–3 years of experience in a retail back-of-house environment.
• Highly detail-oriented with strong organizational skills.
• Proficient in digital systems including POS and inventory tools.
• Ability to multitask in a fast-paced environment.
• Excellent written and verbal communication skills.
• Customer-centric and collaborative mindset.
• Ability to lift or carry (pushing/pulling) up to 25 pounds (or more).
• Ability to bend, stoop, reach or squat to handle and stock merchandise
• Ability to stand or walk for long periods (4-6 hours)