Store Manager - Bal Harbour Shops

CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment.

The Store Manager is responsible for overall management of the store, staff, merchandise, and customer service. They will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing associates to the next level.

• Maintain a clear and effective store organization (by support functions and product categories)
• Communicate on all organizational changes within the store

• Engage in the recruiting process of staff along with Human Resources and Regional Manager
• Provide new staff members with a systematic induction and organize follow-up with knowledge reviews
• Maintain a pool of potential candidates

• Play a key role in team motivation by establishing a real team spirit and teamwork environment
• Organize a monthly review of staff on One-to-One basis
• Identify individual staff strengths and areas of improvement through the Retail OMR process with the guidance of Human Resources
• Evaluate individual staff performance through MPP process
• Retain staff by identifying and developing growth potential of individual staff members

• Assist sales associates with various customer service issues: repairs, returns, defective merchandise, dissatisfied customers
• Coach and develop the team to maintain the highest degree of customer service every day

• Use Retail Pro and its inventory management functions
• Work with Buyer for OTB and ordering responsibilities
• Provide monthly qualitative and quantitative business reports as stipulated by the NY management team
• Maintain positive relationship with members of corporate office, regional office, mail office, repair facility and other stores via administering follow-up and paperwork in an accurate and timely fashion
• Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses and sales plan
• Manage Stock Associate to maintain proper SKU levels, dollar levels and model stocks using current P.O.S. system. It is the obligation of the manager to be fully trained in these systems and to ensure that the staff is proficient as well
• Cycle/Physical inventory requirements must be met as set by NY management
• Implements directives from corporate office

• Adhere to Grooming and Styling standards, lead by example, and enforce the standards within the entire team
• Monitor the general appearance of the store: cleanliness, store maintenance, organization and tidiness of sales area and back-of-house

• Ensure that key documents such as working contracts and invoices are kept in store
• Create staff work schedules and ensure appropriate store coverage
• Manage planning of paid holidays, absences, and report accordingly
• Continuously empower sales staff and ensure principles of Céline customer service are followed
• Drive sales to meet or exceed sales budgets
• Find opportunities to and aid sales associates in fortifying client relationships through clienteling
• Follow on a day-to-day basis the sales performance of the store, and monthly the sales performance of the sales associates
• Set individual monthly objectives for each member of the team

• Understand and explain store performance by category as well as its mix (lines, functions, collections, etc.)
• Keep all product support tools well organized and ensure all team members have access to the information

• Maintain merchandising standards as set forth by corporate visual department in partnership with the Visual Merchandiser

• Supervise store personnel and carry out company policies
• Payroll, ensure timely submission of timesheets using Kronos, verification of employee hours, etc.
• Identify & own all store recruitment needs. Recruit, assess, & interview talent and partner with Regional & HR when needed
• Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and the NY and Paris corporate office
• Responsible for personnel matters including hiring and termination (with approval from Regional & HR)
• Coach and develop employees in all areas of performance and lead full MPP responsibility

• Position requires minimum of 7-10 years in store management experience; preferably in a luxury setting
• Computer literate; learn and use various software packages
• Action oriented; results driven
• Able to motivate others and build effective teams
• Customer service oriented
• Proficiency in mediating and resolving issues or concerns that may arise
• Problem-solver
• Strong oral and written…