Assistant Boutique Manager, RTW - Saks Bal Harbour

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Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day‑to‑day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations.

• Improve every sale, minimize stock losses, and bring new clients to the business
• Open and close the boutique
• Coach, staff, schedule, merchandise, and complete inventory
• Ensure policies and procedures are followed to achieve maximum results

• Increase sales and measure sales performance and conversion rates daily
• Provide and inspire outstanding service to our customers
• Assist in assigning and monitoring sales goals of Sales Associates
• Responsible for clientele development
• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
• Train, coach, develop, and lead sales associates in selling skills
• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and convey necessary information to management staff and associates
• Facilitate proper communication between management and associates

• Participate in the coordination of sales promotion activities, including seasonal sales, trunk shows, contests, and proper use of in‑store signs advertising sales and promotions
• Train the team on optimizing Capture Rate and After Sale; develop personal customer database

• Gather merchandise for transfers, damages, and returns‑to‑vendor (RTV’s)
• Coordinate and participate in department inventories
• Monitor proper pricing of merchandise
• Minimize stock losses

• Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record‑keeping procedures
• Help solve problems that affect the department’s service, efficiency, and productivity
• Lock and secure the store, and oversee compliance with all security procedures
• Any other tasks as assigned from time to time

• Develop and train associates, build relationships, utilize skills of associates most appropriately
• Provide outstanding customer service
• Effectively manage sales staff toward achievement of sales and clienteling objectives
• Manage boutique operations effectively including attendance, merchandising, and housekeeping standards
• Merchandise effectively
• Maintain a fair, consistent set of standards as they apply to workforce
• Adjust priorities and manage time wisely in a fast‑paced environment
• Communicate clearly, concisely, and listen attentively; understand material and provide instructions to associates
• Operate all equipment necessary to perform the job (POS systems, PC, phone systems, cash register, sensor‑tag remover, and all other office equipment)

• At least 5 years of retail experience, preferably with at least 1 year of management, in a luxury product setting
• Sense of initiative and commercial creativity with fashion sensitivity
• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
• Demonstration of own initiative
• Ability to work multifaceted hours/days, including nights, weekends, and holidays, as needed
• Availability to work the hours vital to open and/or close the store
• Ability to maintain presence on selling floor for long periods as needed
• Strong interpersonal, communication, organization and follow‑through skills

Recruitment Steps Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir‑faire and Creativity through empowering "metiers d’art". Our…