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Retail IT Business Analyst
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-01-25
Listing for:
The SWATCH Group
Full Time
position Listed on 2026-01-25
Job specializations:
-
Retail
-
IT/Tech
IT Consultant
Job Description & How to Apply Below
Job description Operational Support
- Serve as the primary point of contact for technical and business support of all retail IT systems.
- Troubleshoot and resolve incidents for store applications, hardware, and integrated solutions.
- Identify and implement process improvements to reduce incident volume and resolution time.
- Coordinate and host regular business support meetings to address ongoing issues and enhancements.
- Coordinate service for 2nd and 3rd level support with Swatch Group Retail IT Team, local and global partners.
- Support the deployment of retail IT initiatives, upgrades, and store opening projects.
- Configure, test, and validate retail solutions prior to store launches or major rollouts.
- Partner with internal teams (Swatch Group US and HQ IT team) and vendors to identify improvement opportunities for operations and support processes.
- Liaise between IT, store operations, and vendors on all issues, enhancements, and system requirements.
- Work closely with vendors to test, install, and validate POS and related system modifications.
- Align local POS requests with Global Core Template defined by Group Retail IT team.
- Integrate changes and evolutions required by Brands HQ, Group Controlling and Global Retail IT in coordination with partners or Global teams.
- Develop and deliver Key User training sessions and support documentation for store teams.
- Ensure knowledge transfer to internal and external support teams for smooth handover and ongoing support.
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