Retail Ambassador | Wynwood Walls

Description

The Wynwood Walls, one of the top cultural attractions in the Wynwood Arts District, is looking for a passionate and customer-focused Full-Time Retail Sales Associate to join our team at the official Wynwood Walls Shop.

As a Retail Sales Associate, you'll play a key role in creating a memorable guest experience.

We're looking for someone who is enthusiastic, dependable, and excited to be part of a vibrant, creative environment.

Be Part of Our Story!

• Competitive pay
• Dining Discounts
• Life, medical, vision, and dental health insurance after 90 days & more!
• Personal Time Off Benefits
• OnDemand Payroll Feature

$16.00 / hour, plus (2%) sales commission on all sales

• Provide exceptional customer service by answering guest questions and offering assistance and information.
• Handle incoming phone calls in a courteous and professional manner.
• Maintain a clean, organized, and professional work environment.
• Ensure all keys are securely stored and managed.
• Keep the vendor directory current and accurate.
• Generate and analyze weekly inventory reports.
• Prepare retail product purchase orders for management review.
• Assist in preparing orders for shop supplies, packaging, and customer materials.
• Manage high guest traffic volumes and handle challenging situations or individuals with professionalism.
• Prioritize and meet multiple business demands and deadlines effectively.
• Adapt to schedule changes and provide shift coverage on short notice when needed.
• Propose new product ideas and suggestions for consideration.
• Update information and transactions in company systems (e.g., posting charges).
• Manage emails and submit weekly recaps that address overstock, low stock, or other inventory issues.
• Perform additional duties as assigned by the supervisor, including cross-training in other areas.
• Follow all assigned checklists and complete tasks within the designated timelines.
• Process payments including personal and traveler’s checks.
• Communicate effectively between shifts, including reading and contributing to daily logs.
• Run and complete required reports (e.g., high balance, cash basis).
• Understand and follow all emergency procedures and safety protocols.
• Immediately report any unsafe conditions or hazards.
• Attend all mandatory meetings and training sessions.

• 1-2 years previous relevant experience.
• Knowledge of art, Wynwood Walls and featured artists preferred.
• Detail oriented and excellent project management and organizational skills.
• Superior written and oral communication skills, customer service and phone etiquette.
• Ability to multitask with minimal supervision in a fast paced environment.
• Ability to work flexible shifts, including weekends and holidays.