Lead Client Advisor; Miami, FL

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If you’re passionate about being a part of the new and the next and creating the fabric of a brand’s culture, this is the for you. Ferrari Lifestyle is merging the most exciting worlds of Luxury and taking a unique approach to the evolution of fashion, redefining “made in Italy”.

In order to strengthen our Ferrari Lifestyle team we are looking to hire a Lead Client Advisor, based in Miami, FL boutique.

As a Ferrari Lifestyle Lead Client Advisor, you will be hyper-focused on building and establishing Ferrari Lifestyle as a fashion icon in your individual market and country. You will assist the Store Director and Associate Store Director in creating a culture of clienteling and client evolution in your boutique through your team and their development. You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients.

As a Lead Client Advisor, you will be a role model for the team and drive results through your personal success whilst supervising, training and developing Client Advisors. A Lead Client Advisor at Ferrari Lifestyle is excited and expected to showcase their individual skillset to be a top performer through building strong client relationships, but is also eager to learn stronger business acumen, diplomatically support and encourage their team, and make Luxury Retail a career.

• Partner with Associate Store Director and Store Director on strategies to meet and/or exceed store sales targets
• Track, monitor, and communicate business results to both store team and corporate partners
• Ensure an elevated level of sales and service is practiced by all associates; lead by example using your history of outstanding performance, customer service and selling skills
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Ensure all sales‑related policies and procedures are maintained
• Demonstrate an in‑depth knowledge of the merchandise, and develop product knowledge among selling staff
• Maintain a keen interest in the fashion industry and market trends
• Search and discover new opportunities to drive sales through events, activations and collaborations with Fashion outlets, personal and private stylists, and other external potential partnerships

• Lead by example and put the Client Experience at the forefront of all activities and priorities, while simultaneously supporting the team
• Utilize the brand’s Selling Ceremony guidelines and expectations to develop Ferrari service as a hallmark in Luxury fashion. Must maintain an 85% grading.
• Create a culture of clienteling and relationship building amongst the team to drive results through repeat client business, consignment and in‑store activations
• Ensure all associates provide the highest level of customer service
• Provide feedback and direction for all clientele efforts of store team.
• Build and maintain repeat clientele by assisting staff with utilizing CRM tools
• Support Management in resolving all customer service issues quickly and effectively
• Proactively manage customer requests through ecommerce platform in a timely manner

• Support Associate Director and Director with store processes for areas of risk management, physical security, store cash controls, and inventory management
• Support Associate Director and Director with staff training in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions pertaining to your role
• Support Associate Director and Director with managing Annual Inventory and Monthly Cycle Count requirements
• Understand, train and execute cash control procedures including: bank deposits, safe funds, petty cash
• Direct the implementation and maintenance of all merchandising/ visual directives
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure deliveries are properly processed in a timely manner
• Identify and communicate product concerns in a timely manner to corporate partners
• Communicate…