Area Loss Prevention Agent

Working Location

Will be onsite in Miami, Florida and surrounding retail locations with occasional travel to bordering states.

POP MART is seeking a vigilant and proactive Loss Prevention Agent to join our team in the Chicago area. In this role, you'll help protect our retail spaces, merchandise, and team members by monitoring store activity, investigating incidents, and promoting a safe and secure environment. As part of a global leader in trend culture and entertainment, you'll play a key role in supporting our mission to deliver joy and creativity through our iconic art toy IPs.

If you have a strong eye for detail, experience in retail or security, and a passion for teamwork, we'd love to hear from you.

• Assist in investigating theft, safety incidents, and violations of company policy.
• Monitor store activity and surveillance systems to detect suspicious behavior and prevent losses.
• Support store‑level audits to ensure proper inventory handling and compliance with LP procedures.
• Report and document incidents accurately and thoroughly in coordination with LP management.
• Help enforce safety, security, and operational policies in‑store.
• Collaborate with store teams to build loss prevention awareness and promote a safe environment.
• Participate in quarterly inventory counts and support accurate reporting.
• Follow established protocols during emergencies or incidents and elevate issues appropriately.

• 3–5 years of experience in retail, security, or a related field; LP experience preferred.
• Basic knowledge of loss prevention, retail operations, and safety practices.
• Strong attention to detail and situational awareness.
• Ability to build partnerships and collaborate with key business partners.
• Good communication skills and the ability to remain calm under pressure.
• High school diploma or equivalent required; additional training or certification (e.g., LPQ or LPC) is a plus.

• Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment.
• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6‑8 hours per shift).
• Ability to bend, kneel, reach, and climb ladders or step stools safely.
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves.
• Able to work in a fast‑paced environment that may require quick movements and multitasking.
• Ability to work in varying temperature conditions, including stockroom and receiving areas.
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters).
• Travel Requirements: 75%.

• Market‑competitive packages: 401(k), health insurance, PTO leave, paid sick leave, and family leave.
• Opportunities to learn and lead: on‑the‑job training that equips employees with up‑to‑date skill sets and knowledge.
• Career development: assignments, new experiences, and progression opportunities.

POP MART is committed to fair and equitable compensation practices across all locations and job types. In accordance with laws in states such as California, Colorado, New York, Illinois, and others, POP MART provides the pay range for all advertised positions. The listed compensation reflects the minimum and maximum base salary or hourly rate that POP MART reasonably expects to pay for the role.

Final compensation may vary based on factors such as experience, skills, and location. We are committed to equitable pay practices and maintaining wage records for all roles as required. We also provide a comprehensive benefits package, including health insurance, 401(k), paid time off, and family leave.

The job description is not intended to be a comprehensive list of the duties, responsibilities, and requirements of the position. Any duties, responsibilities, and requirements may change without notice.

* POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

* All sensitive personal data associated with this application will be used strictly for selection purposes and will be treated confidentially.

*** As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.