Customer Success Manager; Retail Tech

Customer Success Manager (Retail Tech) – Snatch UP Jobs

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Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We’re seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you will ensure our partners achieve maximum value and demonstrable ROI from our advanced retail planning SaaS platform.

• Lead comprehensive onboarding and training initiatives to accelerate product adoption and ensure clients quickly realize the value of our platform.
• Cultivate deep, long‑term relationships with a diverse range of client stakeholders, from end‑users to C‑level executives.
• Collaborate with clients to define and track their retail planning goals, conducting regular business reviews to showcase progress and illustrate clear ROI.
• Monitor platform usage data to proactively identify potential risks and growth opportunities, engaging with at‑risk accounts to prevent churn.
• Strategically manage the renewal process and actively identify opportunities for upsell and cross‑sell within your client portfolio.
• Serve as the voice of the customer internally, gathering valuable feedback to collaborate with product and engineering teams and directly influence our platform’s roadmap.

• Retail Operations Expertise (Mandatory): A minimum of 3 years of hands‑on experience within retail planning operations, such as supply chain management, inventory management, or as a planner/allocator.
• Client Engagement Background
  : 2‑5 years of proven experience in Customer Success, Project Management, or Implementation roles.
• Analytical Acumen
  :
  Exceptional analytical and problem‑solving skills, with proficiency in data manipulation tools including Microsoft Excel, SQL, and Python.
• Communication & Collaboration
  :
  Demonstrated ability to manage complex client projects, communicate intricate technical concepts clearly, and foster a truly customer‑centric approach.
• Organizational Prowess
  :
  Meticulous attention to detail and superior organizational skills, essential for managing multiple priorities in a dynamic environment.
• Educational Foundation
  : A Bachelor’s degree in Industrial Engineering or a related analytical field is preferred.
• Language
  :
  Fluent in English.

Mid‑Senior level

Full‑time

Other

Business Consulting and Services

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