Game : Guest Services Reps​/Ticket Office Reps​/Retail Sales Associate

Join to apply for the Game day staff:
Guest Services Reps / Ticket Office Reps / Retail Sales Associate role at Inter Miami CF
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When you join Inter Miami CF, you join a movement fueled by purpose, passion, and people. Born from the pure love of the game, powered by the dreams of our fans, and inspired by the unstoppable energy of our city, we’re building the future of fútbol in America, and we’re doing it together.

• Location:
  
  primarily at Miami Freedom Park (Miami), with occasional availability at Chase Stadium (Fort Lauderdale)
• Expected
  
  Start Date:
  
  between the end of January through the end of March
• Average hours per shift: 6 to 8 hours
• Average events per month: 2 to 4 (subject to event schedule)
• Event Season:
  The event season typically runs from February through November

• Maintain a positive mindset and strong people skills.
• Work well with others and function in a team atmosphere.
• Be customer-focused, proactive, and an empathetic problem solver.
• Resolve guest complaints and conflicts in a timely and effective manner.
• Demonstrate a guest-service oriented disposition and professional appearance.
• Attention to detail, adaptability and the ability to resolve high-pressure situations.
• Ability to perform tasks in a stationary position for extended periods of time.
• Maintain a presentable, clean and safe environment for all guest-facing areas.
• Exhibit excellent communication, customer service and conflict resolution skills.
• Retain extensive knowledge of Miami Freedom Park, policies, ticketing procedures, and emergency procedures.
• Additional related duties as assigned.

• Provide exceptional customer service to all guests at Inter Miami CF home matches and other events at Chase Stadium.
• Professionally and accurately sell tickets for all IMCF matches and events.
• Assist guests with mobile ticketing challenges and other ticketing related matters.
• Greet all guests in a polite, professional and friendly manner.
• Proactively anticipate all guests’ concerns regarding purchase, directions, stadium information, and schedule of all events.
• Assist with distribution of tickets for guests and other stadium visitors.
• Reconcile all daily sales without any overage/shortage.
• Work with other staff members to ensure a quality match/event day experience.
• Available to work all Inter Miami CF home matches and other stadium events.
• All other related duties as required.

• Deliver a world-class fan experience in our stadium retail store on game days only.
• Engage and assist fans with enthusiasm, sharing your knowledge of the club and merchandise.
• Operate point-of-sale systems efficiently to ensure smooth and accurate transactions.
• Provide product information and communicate in-store promotions clearly.
• Keep the store organized and visually appealing throughout the shift.
• Make customers feel welcome, exceed expectations, and guide them in making best decisions.
• Operate a cash register, product receiving duties, stocking products, cleaning and building visual displays.
• Physical requirements include ability to bend, squat, reach, and stand for extended periods of time with or without reasonable accommodations.
• Perform additional duties as assigned to support store operations.

• Available to work a minimum of 80% of all Inter Miami CF games or events, including evenings, weekends, and holidays.
• Bilingual proficiency in English and Spanish preferred.
• Positive attitude with strong customer service, interpersonal, and conflict resolution skills.
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness.
• Ability to adapt to high-stress situations and maintain attention to detail.
• Ability to stand for extended periods and perform event-related physical tasks as needed.
• Ability to work flexible schedules, including 6–8 hour shifts.
• Strong teamwork and independent work skills.
• Reliable means of transportation.
• Previous sports, retail, or event experience preferred but not required.

If your profile matches the requirements for any of the roles, you will receive an email inviting you to schedule a first Intro video interview (be sure to check your spam folder as well).

Applicants must have work authorization to work in the U.S. on a permanent and ongoing basis and must not require work visa sponsorship from Inter Miami CF now or in the future to retain authorization to work in the United States.

All applicants must pass a pre-employment background check.

Inter Miami CF is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law.

Entry level

Full-time

Other