Retail Supervisor-Dadeland MALL II

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Responsible for leadership tasks as delegated by the store manager, including acting as manager on duty when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines, including execution of bank deposits, receipt of shipments, and interpretation/dissemination of company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences by demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

• Proven experience delivering sales, customer experience, and operational results in a fast‑paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrives in a customer‑first based retail environment.
• Ability to foster a customer‑focused selling culture.
• Effective communication skills, openness to feedback, and ability to adapt quickly.
• Ability to provide in‑the‑moment coaching to associates.
• Ability to de‑escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

• High school diploma, GED certificate, or relevant work experience.

• Lead with curiosity & humility.
• Build high‑performing teams for today & tomorrow.
• Influence & inspire with vision & purpose.
• Observe, engage & connect.
• Strive to achieve operational excellence.
• Deliver business results.

• On‑demand access to earned wages through Daily Pay.
• Tuition‑free education offered in partnership with Guild, plus scholarship opportunities via the BBW Scholarship Fund.
• 40% merchandise discount and free products.
• Competitive, performance‑based compensation and bonus incentive programs for sales leadership positions.
• No‑cost mental health and wellbeing support for all associates, and robust health, dental, vision, and life insurance options for full‑time associates.
• Paid time off and additional family benefits, including paid maternity and parental leave.
• Visit  for more details.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. We are an equal‑opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status, or any other legally protected status, and we comply with all nondiscriminatory employment practices.

We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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